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  1. Joined : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,436
    Windows 10 Home x64: 1607 Redstone (1) Build 143934.693
       30 Nov 2015 #51

    Seems like it has a fault on it
    Yes return it to where you brought it from and either ask for your money back or another one in exchange.
    Also why not get her another Toshiba as I have one not touch screen but I find them very reliable and trouble free.
    In my family we have 4 of them all running windows 10 and have had no problems at all.
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       30 Nov 2015 #52

    hoboglch said: View Post
    How do you get to the lock screen. Windows 10 won't accept my password after upgrading from 8.1
    Mzdi used the wrong terminology.
    He/she meant the sign in screen.
    In the sign in screen, at bottom right, there are 3 icons. The one on the left is Connect to Internet, the one at the middle is Ease of Access, the one at the right is Power.
    You use he middle icon.............. Ease of Access.
      My System SpecsSystem Spec


  3. Joined : Jan 2016
    Posts : 1
    Windows 10
       17 Jan 2016 #53

    I had same issues as everyone else but my power options and ease of access options were blank as well. I was able to get to the recovery screen by pressing the hardware reset button in the middle of the Windows boot sequence. I know it's probably not the best, but it allowed me to restore Windows to a previous restore point.
      My System SpecsSystem Spec


  4. Joined : Mar 2016
    Posts : 1
    Windows 10
       01 Mar 2016 #54

    I also ran into the same problem. I could still log in to my hotmail account online via Microsoft's webpage, but Windows 10 kept saying the password is incorrect. At last I followed this tutorial to make a boot USB disk and it successfully switched my MS account to a local account, so I could log in with blank password. I will never switch to Microsoft account login for ever.
      My System SpecsSystem Spec


  5. Joined : Mar 2016
    santa rosa, ca
    Posts : 4
    windows 10
       01 Mar 2016 #55

    multiple windows 10 accounts


    I don't have solution but have more info that may help others.

    I have a Microsoft account that works to let me log in to either Microsoft sites or OneNote on my iphone.

    Systems/accounts says I have a local account for which I'm an administrator. I don't know what password is or even if there is one. When I look via the Control Panel under my user account, it says the same thing. I know the password to log into my user account. So is the user account = local account?

    I have two email addresses associated with the local account. One of those is also associated with the Microsoft account

    The window provides a link to sign in with the microsoft account. No combination of user id's, emails or passwords will log me in.

    I keep seeing mysterious messages about outlook.com. They seem to suggest I MUST create an outlook.com email address, but there is no explanation. At least one person I know was not able to get into Windows apps until she created an outlook.com account, but I am not willing to do this unless I know WHY?

    A week or so ago I found a site in which several people said they'd heard there is a bug connected to login problems which Microsoft has failed to fix. Have no idea whether it is a bug or whether there is just inadequate instructions/explanation about whether or not an outlook.com account is required.

    I've spent hours on line and exchanging emails with Microsoft. All I get are useless links. No answers to my questions.

    So.... Are there two or three accounts (local vs Microsoft or user vs local vs Microsoft)? Are we REQUIRED to create an outlook.com account to access windows 10 apps? Is there any way to get an intelligent answer from Microsoft? Probably other questions arise but I'm too tired of all this mess to think clearly at the moment.

    I sure hope someone has some information about this.
    Last edited by caffreyc; 01 Mar 2016 at 19:29. Reason: correction
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Cali
    Posts : 2
    Win 10
       06 Sep 2016 #56

    (SOLUTION) ☺Easy Workaround with CAPS Lock


    anastasia5429 said: View Post
    I updated my PC last night and when it was over, I shut it down. This morning, when I woke up and started it, I tried entering my PIN and it told me that it was incorrect. I tried entering my MS password, which I know it's correct, and it told me the same thing. Now I can't log in on my computer. What can I do? O.o
    The issue may be with your shift keys not being recognized. Try using Caps Lock for capital letters, and the alt+(number) shortcut for any special characters.
    For example if your password is P@ssword:
    1) hit Caps Lock, type "P", then hit Caps Lock again
    2) hold alt and hit "64" then release alt
    3)type "ssword"
    You should then have P@ssword there in the PW field.
    After I switched to Win10, I had Issues logging in. At first I tried resetting my PW, creating a new admin account, and restarting multiple times until I could finally log in. Turned out my PC was just not recognizing my shift keys on the log in screen. I still have this issue sometimes, but as soon as I see that it didn't accept my PW I just use this work around and I get right in no problem.
    God Bless!

    Here's a link of alt codes for those special characters in your PW's.: Alt Codes List of Alt Key Codes Symbols
    Last edited by Reconcile; 06 Sep 2016 at 13:06. Reason: added link for special character alt codes
      My System SpecsSystem Spec


  7. Joined : Sep 2016
    Cali
    Posts : 2
    Win 10
       06 Sep 2016 #57

    hTconeM9user said: View Post
    Seems like it has a fault on it
    Yes return it to where you brought it from and either ask for your money back or another one in exchange.
    Also why not get her another Toshiba as I have one not touch screen but I find them very reliable and trouble free.
    In my family we have 4 of them all running windows 10 and have had no problems at all.
    I have a Toshiba now running windows 10, and it wouldn't recognize my shift keys when I tried logging in. The only solution I found was using the caps lock, and Alt+(number) keyboard shortcuts to input my password. This way I kept all my info that was on the hard drive, and didn't have to start over from scratch. It was quite a bit frustrating, but I was glad I got to keep all my highly technical school notes.
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 27
    Windows 10
       17 Sep 2016 #58

    Reconcile said: View Post
    I have a Toshiba now running windows 10, and it wouldn't recognize my shift keys when I tried logging in. The only solution I found was using the caps lock, and Alt+(number) keyboard shortcuts to input my password. This way I kept all my info that was on the hard drive, and didn't have to start over from scratch. It was quite a bit frustrating, but I was glad I got to keep all my highly technical school notes.
    You can also use the on-screen keyboard to type the password. There is a small "Ease of Access" icon at the bottom right corner of the login screen. Click that icon and select "On-screen keyboard".
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 1
    macOS Sierra
       26 Oct 2016 #59

    Thank you


    Fantastic, you're a genius - I was tearing my hair out, and it was this all along. Thank you

    Reconcile said: View Post
    The issue may be with your shift keys not being recognized. Try using Caps Lock for capital letters, and the alt+(number) shortcut for any special characters.
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 6
    Windows 10
       27 Oct 2016 #60

    thenoakes said: View Post
    Fantastic, you're a genius - I was tearing my hair out, and it was this all along. Thank you
    After you logging into Windows, does the SHIFT key restore to work or not? Or is it a physical problem with your keyboard?
      My System SpecsSystem Spec


 
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