Can't verify Outlook account identity


  1. BRM
    Posts : 2
    Windows 10 Home
       New #1

    Can't verify Outlook account identity


    I have a problem on a new Dell machine running the current Windows 10 Home version 1709 OS build 16299.192 every thing is up to date and no viruses etc. I can’t log in to Outlook.com via the Outlook.com link on the Bing homepage either using Edge or Explorer, it just hangs there reporting ‘Waiting for response from Outlook.com Live’. Windows 10 Mail app will not receive or send mail. If I go to (settings – accounts) it shows ‘You need to verify your identity’ and a link ‘Verify’ if I click this link nothing happens, also a link ‘Manage my Microsoft account’ clicking this link opens a browser and goes nowhere. I can only access my account via another machine. I’ve searched for solutions without success, has any one had the same problem and resolved it?
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  3. Midou35000
    Posts : 18
    Windows 10
       New #2

    Hi,

    You may as well just try other browsers like Google Chrome or Firefox...
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  4. mrgeek
    Posts : 1,773
    Windows 10 Home
       New #3

    Go to msn.com and sign in in upper R corner. You should then see your avatar and Outlook will display a badge with number of unread emails. Otherwise click the avatar circle to go to your Account page and see if something is out of whack there. Good Luck

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  6. BRM
    Posts : 2
    Windows 10 Home
    Thread Starter
       New #4

    Thanks for the suggestions I've tried different browsers and MSN on the effected machine but alas no change still need to go to another machine to log into Outlook.com
    Brian
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