Message to recover account on login


  1. Posts : 272
    Windows 10
       #1

    Message to recover account on login


    I don't know if one thing has anything to do with the other, but ever since the update on 1/10, KB4056887, I've already had two incidents of having to "recover my account."

    It's a good thing I have two computers so I can receive that code on my second one.

    Can someone help me fix this so I don't have to keep recovering my account?
      My Computers


  2. Posts : 4,550
    Windows 11 Pro 64-bit
       #2

    KB4056887 Security update for Adobe Flash Player 28.0.0.137 - Jan. 9

    I don't think KB4056887 update causing this problem it could be cause by corrupted user account.

    For us to help we need the error message Windows 10 displays.
      My Computer


  3. Posts : 272
    Windows 10
    Thread Starter
       #3

    I'll have to wait until it happens again and watch more closely. I don't think there was an error message. It's just a blue screen and it says "Please wait." And then finally this screen pops up that says "We can help you recover your account." Then you give them your email and they send you the code.

    Which brings me to another question. Are these codes good only once time? I thought I was supposed to retain that code and use it when asked, but when I try to use a code I've been given in the past (I've kept them all) it's an error.
      My Computers


  4. Posts : 1,765
    Windows 10 Home
       #4

    The recovery code is one-time only. I would go to https://account.microsoft.com ,sign-in and make sure all details are correct, your user name, password, etc and if you have Location enabled, that your devices are listed at bottom of page. You typically get the message if there are multiple failed attempts to log-on to your computer. They can also text you a code if you put a number on your account, more secure and immediate than an email address.
      My Computer


  5. Posts : 272
    Windows 10
    Thread Starter
       #5

    As far as I can see info is ok. You said if I have location enabled, I didn't see anything on the page relevant to location. There's so much stuff on that page and I don't use any of it. I don't have a phone with texting so that is not an option.
      My Computers


  6. Posts : 1,765
    Windows 10 Home
       #6

    You can set your location in Settings/Update & Security/Find my device 'Turn On'. Then check the microsoft account page to see that your device is detected on your MS account. You can also check your security info is up to date and correct. Should look like this after you set location and there will be no doubt device is registered to your acct. Good Luck -

    Message to recover account on login-screenshot_1.jpg
      My Computer


 

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