Unknown devices on my Microsoft account

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  1. Posts : 8
    Windows 10
       #1

    Unknown devices on my Microsoft account


    I recently changed from local accounts to Microsoft accounts on my 3 computers.
    When I look at my new account, I see a number of Surface Books and an Xbox. I only own the 3 computers 24ST8, 24ST8_1 and 24ST8_2. Please see attached screenshot.
    Please advise
    Attached Thumbnails Attached Thumbnails Unknown devices on my Microsoft account-devices-microsoft-account.jpg  
      My Computer


  2. Posts : 61,587
    64-bit Windows 11 Pro for Workstations
       #2

    Hello Flemmingk, :)

    Could these other devices be from friends that you may have signed in to your Microsoft account on for something?

    Either way, you can remove these devices.

    Microsoft Account - Remove Devices User Accounts Tutorials

    Afterwards to be safe, I would recommend to change the password of your Microsoft account, and enable two-step verification if you haven't already.

    Change Password of Account in Windows 10 User Accounts Tutorials

    Turn On or Off Microsoft Account Two-step Verification User Accounts Tutorials
      My Computers


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Brink said:
    Hello Flemmingk, :)

    Could these other devices be from friends that you may have signed in to your Microsoft account on for something?

    Either way, you can remove these devices.

    Microsoft Account - Remove Devices User Accounts Tutorials

    Afterwards to be safe, I would recommend to change the password of your Microsoft account, and enable two-step verification if you haven't already.

    Change Password of Account in Windows 10 User Accounts Tutorials

    Turn On or Off Microsoft Account Two-step Verification User Accounts Tutorials
    Thanks Brink
    I get different reactions every time I try to delete a device, but the result is that I cannot remove the devices.
    I'll go back to local accounts and delete the Microsoft account.
    I changed to Microsoft account because I wanted to use the Continue on PC feature. This feature doesn't work so I think that I'll just forget about it.
    Thanks for your interest.
      My Computer


  4. Posts : 61,587
    64-bit Windows 11 Pro for Workstations
       #4

    Odd. What is an example of what it tells you when you try to remove a device?
      My Computers


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    Brink said:
    Odd. What is an example of what it tells you when you try to remove a device?
    One example is Try again later..
    We can't remove your tablet just now.
    another example is: something unfortunately went wrong. It may help to refresh the page. Otherwise you can try a little later. Then "Try again later... We can't remove your console right now
    Now I have lost all of my patience.
    Yours
    Flemming
    .
      My Computer


  6. Posts : 26,993
    Windows 10 (Pro and Insider Pro)
       #6

    flemmingk, which version of Windows do you use? It may not be connected, but remember about one user here, having the same problem after upgrading to latest Insider build.

    Maybe @Fafhrd could stop by and tell, if he found any solution to this problem?
      My Computers


  7. Posts : 8
    Windows 10
    Thread Starter
       #7

    AndreTen said:
    flemmingk, which version of Windows do you use? It may not be connected, but remember about one user here, having the same problem after upgrading to latest Insider build.

    Maybe @Fafhrd could stop by and tell, if he found any solution to this problem?
    Hi Andre
    I am on 1709. Just forced the update.
    I am not a Windows insider
      My Computer


  8. Posts : 17,831
    Windows 10
       #8

    @flemmingk

    If you haven't already, try the 'Manage device limits' link to see if there are more options:

    Unknown devices on my Microsoft account-000227.png
      My Computer


  9. Posts : 61,587
    64-bit Windows 11 Pro for Workstations
       #9

    Flemming,

    If the above gives you the same results, then there may be an issue on Microsoft's end, and you may have to try again later to see if it may remove the devices then.

    I would still recommend to change your password and enable two-step verification just to be safe.
      My Computers


  10. Posts : 17,831
    Windows 10
       #10

    Another issue may be, the MS Account on the other devices may not have been un-linked prior to an upgrade or decommission.
      My Computer


 

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