Windows 10: Unknown devices on my Microsoft account

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  1.    15 Jan 2018 #1

    Unknown devices on my Microsoft account


    I recently changed from local accounts to Microsoft accounts on my 3 computers.
    When I look at my new account, I see a number of Surface Books and an Xbox. I only own the 3 computers 24ST8, 24ST8_1 and 24ST8_2. Please see attached screenshot.
    Please advise
    Attached Thumbnails Attached Thumbnails Devices in Microsoft account.jpg  
      My ComputerSystem Spec


  2. Posts : 29,386
    64-bit Windows 10 Pro build 17672
       15 Jan 2018 #2

    Hello Flemmingk, :)

    Could these other devices be from friends that you may have signed in to your Microsoft account on for something?

    Either way, you can remove these devices.

    Microsoft Account - Remove Devices User Accounts Tutorials

    Afterwards to be safe, I would recommend to change the password of your Microsoft account, and enable two-step verification if you haven't already.

    Change Password of Account in Windows 10 User Accounts Tutorials

    Turn On or Off Microsoft Account Two-step Verification User Accounts Tutorials
      My ComputersSystem Spec

  3.    15 Jan 2018 #3

    Brink said: View Post
    Hello Flemmingk, :)

    Could these other devices be from friends that you may have signed in to your Microsoft account on for something?

    Either way, you can remove these devices.

    Microsoft Account - Remove Devices User Accounts Tutorials

    Afterwards to be safe, I would recommend to change the password of your Microsoft account, and enable two-step verification if you haven't already.

    Change Password of Account in Windows 10 User Accounts Tutorials

    Turn On or Off Microsoft Account Two-step Verification User Accounts Tutorials
    Thanks Brink
    I get different reactions every time I try to delete a device, but the result is that I cannot remove the devices.
    I'll go back to local accounts and delete the Microsoft account.
    I changed to Microsoft account because I wanted to use the Continue on PC feature. This feature doesn't work so I think that I'll just forget about it.
    Thanks for your interest.
      My ComputerSystem Spec


  4. Posts : 29,386
    64-bit Windows 10 Pro build 17672
       15 Jan 2018 #4

    Odd. What is an example of what it tells you when you try to remove a device?
      My ComputersSystem Spec

  5.    15 Jan 2018 #5

    Brink said: View Post
    Odd. What is an example of what it tells you when you try to remove a device?
    One example is Try again later..
    We can't remove your tablet just now.
    another example is: something unfortunately went wrong. It may help to refresh the page. Otherwise you can try a little later. Then "Try again later... We can't remove your console right now
    Now I have lost all of my patience.
    Yours
    Flemming
    .
      My ComputerSystem Spec


  6. Posts : 12,488
    Windows 10 (Pro and Insider Pro)
       15 Jan 2018 #6

    flemmingk, which version of Windows do you use? It may not be connected, but remember about one user here, having the same problem after upgrading to latest Insider build.

    Maybe @Fafhrd could stop by and tell, if he found any solution to this problem?
      My ComputerSystem Spec

  7.    15 Jan 2018 #7

    AndreTen said: View Post
    flemmingk, which version of Windows do you use? It may not be connected, but remember about one user here, having the same problem after upgrading to latest Insider build.

    Maybe @Fafhrd could stop by and tell, if he found any solution to this problem?
    Hi Andre
    I am on 1709. Just forced the update.
    I am not a Windows insider
      My ComputerSystem Spec

  •    15 Jan 2018 #8

    @flemmingk

    If you haven't already, try the 'Manage device limits' link to see if there are more options:

    Click image for larger version. 

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      My ComputerSystem Spec


  • Posts : 29,386
    64-bit Windows 10 Pro build 17672
       15 Jan 2018 #9

    Flemming,

    If the above gives you the same results, then there may be an issue on Microsoft's end, and you may have to try again later to see if it may remove the devices then.

    I would still recommend to change your password and enable two-step verification just to be safe.
      My ComputersSystem Spec

  •    15 Jan 2018 #10

    Another issue may be, the MS Account on the other devices may not have been un-linked prior to an upgrade or decommission.
      My ComputerSystem Spec


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