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Cannot log into Windows: password not recognized.
Issue: Cannot log into Windows: password not recognized. Problem started on Thu Jan 4, 2018.
Computer: This is my son’s HP ProBook 6560b Win10 Pro (x64) notebook. We live quite a few miles apart so we are talking about this issue over the phone.
He gets account.live.com to recover or change his password I guess as I’ve never had to do that.
However he never created a Microsoft account as he only has a local administrator account.
I was able to get him into Advanced Options and it requested his gmail account.
He hasn’t used his gmail account for about 6 months and doesn’t remember the password he created but he’ll go through Google's procedure to recover or change his password on another computer. Is the gmail account equivalent to a Microsoft account and will that help him with his Windows log on screen even though he only has a local administrator account?
But I have an additional very important question: on the account.live.com to recover or change his password what good is that when someone can’t even log into Windows even if a Microsoft account is being used? What are the options to be able to use in a situation like this? I did find an article on how to use it but I don't see how that's useful when you can’t log into Windows & connect to the internet.