Page 2 of 3 FirstFirst 123 LastLast
  1.    17 Jun 2017 #10
    Join Date : Oct 2013
    Posts : 24,512
    64-bit Windows 10 Pro build 17017
    Thread Starter

    It sounds like it was an issue with the HP SimplePass software.

    Is your PIN working properly without it installed only using the UI in Windows 10 instead?
      My ComputersSystem Spec
  2.    17 Jun 2017 #11
    Join Date : Jun 2017
    Posts : 9
    Windows 10

    Yes, the PIN is now logging me into windows when I restart, but I still can't get the scanner to work. It flashes when I go to log in after sleep, but doesn't recognize my FPs. So I use my PIN instead. Small wonder, since I deleted my prints the first day we spoke. Haven't been able to get the FP recognition SW "add a FP" to work since then, per my attachments. Are you giving up on me? :-)
      My ComputerSystem Spec
  3.    17 Jun 2017 #12
    Join Date : Oct 2013
    Posts : 24,512
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Check at HP to see if they have a fingerprint reader driver for your PC instead of the SimplePass software.
      My ComputersSystem Spec
  4.    17 Jun 2017 #13
    Join Date : Jun 2017
    Posts : 9
    Windows 10

    Well surprise, surprise!!! I just went out to FP set-up for the umpteenth time to do a screen print showing you how the scanner wasn't working... AND IT WORKED!!!! I was able to scan in 4 fingers. It just started working for no apparent reason!! Well, I'll take it. Thanks Brink! Big thanks.
      My ComputerSystem Spec
  5.    17 Jun 2017 #14
    Join Date : Oct 2013
    Posts : 24,512
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Great news.
      My ComputersSystem Spec
  6.    17 Jun 2017 #15
    Join Date : Jun 2017
    Posts : 9
    Windows 10

    The only thing different this time was it asked me for a PIN when I clicked on set-up. 1st time its done that. Things must have finally fallen into place.
      My ComputerSystem Spec
  7.    17 Jun 2017 #16
    Join Date : Oct 2013
    Posts : 24,512
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Yeah, you could enter a PIN, or select "other options" to use one of your other sign-in options.

    It sounds like the HP SimplePass may have been causing an issue.
      My ComputersSystem Spec
  8.    05 Jul 2017 #17
    Join Date : Jun 2015
    Posts : 121
    w10

    what do I do when Windows Creator tells me there is no fingerprint option?
    FP works fine in Windows Anniversary and shows up in the device manager in Creator, but Hello says it is not available.
      My ComputerSystem Spec
  9.    05 Jul 2017 #18
    Join Date : Oct 2013
    Posts : 24,512
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Hello ruggb,

    Do you mean that you do not have the "Fingerprint" option in Settings under "Windows Hello"?

    Does Device Manager show any issues with the fingerprint device?
      My ComputersSystem Spec
  10.    05 Jul 2017 #19
    Join Date : Jun 2015
    Posts : 121
    w10

    yes, it says the option is not available (I think, cause I reverted to 1607 since it didn't work so I can't look at it) the DM says the device is fine.
      My ComputerSystem Spec

 
Page 2 of 3 FirstFirst 123 LastLast


Similar Threads
Tutorial Category
User Accounts Remove PIN from your Account in Windows 10
How to Remove PIN from your Account in Windows 10 Windows Hello in Windows 10 enables users to sign in to their device using a PIN (Personal Identification Number). You can use this PIN to sign in to Windows, apps, and services. One important...
Tutorials
Fingerprint Reader ?
Hi, I have a Lenovo X1 Carbon (2012 version) with a fingerprint reader. When I want to install the lenovo driver I have a message that said the Windows Biometric Framework need to be activate. I go into gpedit.msc and active the service, reboot...
Drivers and Hardware
Synaptics touts more secure fingerprint readers, in time for Windows10
Synaptics touts more secure fingerprint readers, in time for Windows 10 and Android M Source A Guy
Windows 10 News
How to remove the 'Get Windows 10' app from your PC
See tutorial for more: https://www.tenforums.com/tutorials/6596-get-windows-10-icon-remove-taskbar-windows-7-8-1-a.html How to Reserve Free Upgrade to Windows 10 using 'Get Windows 10' app in Windows 7 and 8.1 How to Cancel Reservation for...
Windows 10 News
Solved Remove Windows.old
Hi, Does anyone know how to remove this annoying Windows.old folder? If I try using the Disk Cleanup included with windows it wont work...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:39.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums