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  1.    04 Feb 2016 #130
    Join Date : Jan 2016
    Dublin
    Posts : 10
    Windows 10 Home 64bit

    Tried the repair upgrade again, computer turned itself off again and restored the previous version. Is there anything that could be stopping or blocking it from doing the repair upgrade?
    I disabled AVG antivirus and the firewall this time, and then it went back to the 2014 version, so now, how do i go forward to the 2015 version that was there, i paid for it
      My ComputerSystem Spec
  2.    04 Feb 2016 #131
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Hello sekhmet,

    You should be able to reinstall the 2015 version as before to get it back.

    What error message did repair install give you?
      My ComputersSystem Spec
  3.    05 Feb 2016 #132
    Join Date : Jan 2016
    Dublin
    Posts : 10
    Windows 10 Home 64bit

    Yeah, probably should have wrote that one down
    I'll try it again later and write it down
    Doesn't look good though, a lot of errors and warnings in the events log.
      My ComputerSystem Spec
  4.    05 Feb 2016 #133
    Join Date : Jan 2016
    Dublin
    Posts : 10
    Windows 10 Home 64bit

    Hello Brink,
    just about to try that install again when this happened Click image for larger version. 

Name:	Untitled4.png 
Views:	77 
Size:	20.3 KB 
ID:	62631I tried to uninstall but it wouldn't work, came back with this Click image for larger version. 

Name:	Untitled3.png 
Views:	73 
Size:	17.1 KB 
ID:	62632So do i do a repair of it first, then uninstall it? Because i can't find it anywhere on the system.
      My ComputerSystem Spec
  5.    05 Feb 2016 #134
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017
    Thread Starter

    That just indicates the HP software is not compatible with Windows 10.

    How does the HP program run now since you are already running Windows 10?

    You might also see if you could uninstall the HP program from "Programs and Features" in the Control Panel. You may need to restart the computer first to clear the previous error though.

    https://www.tenforums.com/tutorials/4...dows-10-a.html
      My ComputersSystem Spec
  6.    05 Feb 2016 #135
    Join Date : Jan 2016
    Dublin
    Posts : 10
    Windows 10 Home 64bit

    Quote Originally Posted by Brink View Post
    That just indicates the HP software is not compatible with Windows 10.

    How does the HP program run now since you are already running Windows 10?

    You might also see if you could uninstall the HP program from "Programs and Features" in the Control Panel. You may need to restart the computer first to clear the previous error though.

    https://www.tenforums.com/tutorials/4...dows-10-a.html
    I didn't mention the Computer Manufacturer, yes you've guessed it, its HP
    It was ok until it got the Windows 10 1511 update, i'm sure of it.
    But that would probably explain the computer health coming up in the events log.
    What do i do now? Should you go back to a previous build? And what would that do?
      My ComputerSystem Spec
  7.    05 Feb 2016 #136
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017
    Thread Starter

    I'd try to uninstall the HP program in Programs and Features.
      My ComputersSystem Spec
  8.    06 Feb 2016 #137
    Join Date : Jan 2016
    Dublin
    Posts : 10
    Windows 10 Home 64bit

    Quote Originally Posted by Brink View Post
    I'd try to uninstall the HP program in Programs and Features.
    It won't let me take it out in normal mode, would i be able to get rid of it in safe mode?

    Another issue, the biometric functionality, came up when i turned the computer on this morning. Had to logon without it, i don't have any finger printing stuff or eye logons, i don't even have a webcam on it.
    Do i need to get somebody out to look at it?
      My ComputerSystem Spec
  9.    06 Feb 2016 #138
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017
    Thread Starter

    sekhmet,

    You might consider doing a clean install at boot instead to be able to start fresh. Afterward, you can reinstall drivers from your PC manufacturer for your computer model, and reinstall and programs you wanted.

    https://www.tenforums.com/tutorials/1...n-install.html
      My ComputersSystem Spec
  10.    06 Feb 2016 #139
    Join Date : Jan 2016
    Dublin
    Posts : 10
    Windows 10 Home 64bit

    I'm trying different things before i have to go with a clean install, i put on Tweaking.com Windows Repair, i have a list of repairs can i PM them to you and you tell me which ones are safe to repair, i did a register backup.
      My ComputerSystem Spec

 
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