Quick Assist - Get and Give Remote Assistance in Windows 10

    Quick Assist - Get and Give Remote Assistance in Windows 10

    How to Get and Give Remote Assistance with Quick Assist app in Windows 10
    Published by
    2016-07-13
    Designer Media Ltd

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    Posts: 17,342

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    How to Get and Give Remote Assistance with Quick Assist app in Windows 10

    information   Information
    The Quick Assist app enables two people to share a computer over a remote connection so that one person can help solve problems on the other person's computer.

    The person who needs help requests assistance from a helper (either a friend or Microsoft Support). Both start Quick Assist and the helper sends a security code to the person who needs help. The person who needs help enters the code and gives permission to the helper who is then able to take control of that personís computer and provide assistance over the remote connection.

    When you get assistance, you allow someone you trust to assist you by taking control of your computer.

    When you give assistance, you assist another person over a remote connection. You are required to sign in to your Microsoft account to be able to give assistance.

    This tutorial will show you how to quickly and easily get assistance and give assistance remotely with the Quick Assist app in Windows 10.

    You must be signed in as an administrator on both computers to be able to get and give assistance with the Quick Assist app.


    CONTENTS:






    Quick Assist - Get and Give Remote Assistance in Windows 10 OPTION ONE Quick Assist - Get and Give Remote Assistance in Windows 10
    To Give Assistance with Quick Assist app

    1. Open the Quick Assist app from All apps under Windows Accessories. (see screenshot below)

    Click image for larger version. 

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    2. Click/tap on Give assistance. (see screenshot below)

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    3. If prompted, you will need to sign in to the Quick Assist app with your Microsoft account, and verify. (see screenshots below)

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    4. Do step 5 (clipboard), step 6 (email), or step 7 (instructions) below for how you want to deliver the security code to the person that needs to get assistance.
    warning   Warning
    The security code will expire in 10 minutes, so be sure to send it to the person getting assistance and connect before it expires. If the code expires, you will need to generate a new one to use instead.
    Name:  expired.png
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     5. To Copy Security Code to Clipboard

    A) Click/tap on Copy to clipboard. (see screenshot below)

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    B) After you have sent the code, click/tap on the I sent the code link, and go to step 8 below. (see screenshots below)

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     6. To Send Email with Security Code

    A) Click/tap on Send email. (see screenshot below)

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    B) Enter the email address of the person getting assistance, click/tap on Send, and go to step 8 below. (see screenshots below)

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     7. To Provide Instructions with Security Code

    A) Click/tap on Provide instructions. (see screenshot below)

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    B) After you have provided the instructions, click/tap on the I provided the instructions link, and go to step 8 below. (see screenshots below)

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    8. The person getting assistance will now need to use Option Two below using the security code you sent them.

    9. When the person getting assistance has allowed (step 5 in OPTION TWO you to connect, Quick Assist will start remotely connecting the two computers. (see screenshot below)

    Name:  W10_Quick_Assist-2.png
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    10. You now will be connected to the other PC with screen sharing on for you to provide assistance to the person's computer. (see screenshot below)

    Click image for larger version. 

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    11. When you are finished giving assistance, you can click/tap on the End button in the toolbar at the top to end screen sharing, then close the Quick Assist app. (see screenshot below)

    Click image for larger version. 

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    Quick Assist - Get and Give Remote Assistance in Windows 10 OPTION TWO Quick Assist - Get and Give Remote Assistance in Windows 10
    To Get Assistance with Quick Assist app

    1. The person giving assistance will need to use Option One above first to send you the security code to connect with.

    2. Open the Quick Assist app from All apps under Windows Accessories. (see screenshot below)

    Click image for larger version. 

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    3. Click/tap on Get assistance. (see screenshot below)

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    4. Enter the security code sent to you from the person giving assistance, and click/tap on Submit. (see screenshot below)

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    5. Click/tap on Allow to give permission to the person giving assistance access to your computer. (see screenshot below)

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    6. Quick Assist will start remotely connecting the two computers. (see screenshot below)

    Name:  W10_Quick_Assist-2.png
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    7. You now will be connected to the other PC with screen sharing on for you to get assistance from the other person's computer. (see screenshot below)

    Click image for larger version. 

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    8. When you are finished getting assistance, you can close the Quick Assist app, and click/tap on Close to confirm. (see screenshots below)

    Click image for larger version. 

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    That's it,
    Shawn



  1. Joined : Dec 2015
    wisconsin,usa
    Posts : 24
    Windows 10 Pro
       2016-11-12 #1

    Can I change file names and such by doing this. I want to tinker with my desktop in the living room and I'm on the couch but the text is to small on the tv. I have my laptop on my lap and can see it better. So I was wondering if I can edit file names in that mode.
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Posts : 17,342
    64-bit Windows 10 Pro build 15007
       2016-11-12 #2

    Hello Renee,

    Yes, you sure could. When you are using Quick Assist, it will be the same as if you were on your desktop PC.

    If you have ever done a "Remote Desktop Connection", it will basically be the same but with an easier to use interface (Quick Assist).
      My System SpecsSystem Spec


 


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