Use Microsoft Surface Diagnostic Toolkit in Windows 10  

    Use Microsoft Surface Diagnostic Toolkit in Windows 10

    Use Microsoft Surface Diagnostic Toolkit in Windows 10

    How to Use Microsoft Surface Diagnostic Toolkit in Windows 10
    Published by Category: Performance & Maintenance
    21 May 2020
    Designer Media Ltd



    How to Use Microsoft Surface Diagnostic Toolkit in Windows 10


    The Microsoft Surface Diagnostic Toolkit is a small, portable diagnostic tool that runs through a suite of tests to diagnose the hardware of Surface devices. The Surface Diagnostic Toolkit executable file is less than 3 MB, which allows it to be distributed through email. It does not require installation, so it can be run directly from a USB stick or over the network. The Microsoft Surface Diagnostic Toolkit walks you through several tests of individual components including the touchscreen, cameras, and sensors.

    The Microsoft Surface Diagnostic Toolkit runs several individual tests on a Surface device. Not all tests are applicable to every device. For example, the Home button test is not applicable to Surface Pro 4 where there is no Home button. You can specify which tests to run, or you can choose to run all tests. For tests that require external devices (such as testing output to an external display) but you do not have the required external device at the time of the test, you are given the option to skip the test. If a test fails, you are prompted to continue or stop testing at that time.

    The Microsoft Surface Diagnostic Toolkit tests verify only the hardware of a Surface device and do not test or resolve issues with the operating system or software.

    This tutorial will show you how to download and use the Surface Diagnostic Toolkit on Surface devices running Windows 10 Home, Windows 10 Pro, Windows 10 ARM, or Windows 10 in S mode.



    Here's How:

    1 If you haven't already, you will need to click/tap on the Download button below to download the Surface Diagnostic Toolkit from Microsoft below.

    Surface Pro X (ARM) with Windows 10 Home or Pro
    Download

    OR

    Windows 10 Home or Pro
    Download

    OR

    Windows 10 in S mode
    Download

    2 Run the SurfaceDiagnosticToolkit_SA.exe file on your Surface device.

    3 If prompted by UAC, click/tap on OK.

    4 Click/tap on Proceed. (see screenshot below)

    Use Microsoft Surface Diagnostic Toolkit in Windows 10-microsoft_surface_diagnostic_toolkit-1.png

    5 Do step 6 (Run all tests) or step 7 (Select tests) below for what tests you want to run. (see screenshot below)

    Use Microsoft Surface Diagnostic Toolkit in Windows 10-microsoft_surface_diagnostic_toolkit-2.png


    6 To "Run all tests" in Microsoft Surface Diagnostic Toolkit

    A) Click/tap on Run all tests, and go to step 8 below. (see screenshot below step 5)


    7 To "Select tests" to run in Microsoft Surface Diagnostic Toolkit

    A) Click/tap on Select tests. (see screenshot below step 5)

    B) Click/tap on tests to check (run) or uncheck (not run) for what you want, click/tap on the Run tests button when ready, and go to step 8 below. (see screenshots below)

    ATTACH=CONFIG]76718[/ATTACH]


    8 The testing will now begin. (see screenshots below)

    Running the Microsoft Surface Diagnostic Toolkit is a hands-on activity. The test sequence includes several tests that require you to perform actions or observe the outcome of the test, and then click the applicable Pass or Fail button. Some tests require connectivity to external devices, like an external display. Other tests use the built in Windows troubleshooters.

    Use Microsoft Surface Diagnostic Toolkit in Windows 10-surface_diagnostic_toolkit-1.png Use Microsoft Surface Diagnostic Toolkit in Windows 10-surface_diagnostic_toolkit-1b.png
    Use Microsoft Surface Diagnostic Toolkit in Windows 10-surface_diagnostic_toolkit-2.png Use Microsoft Surface Diagnostic Toolkit in Windows 10-surface_diagnostic_toolkit-3.jpg
    Use Microsoft Surface Diagnostic Toolkit in Windows 10-surface_diagnostic_toolkit-4.jpg

    9 At the end of testing, a visual report of the test results is displayed and you are given the option to save a log file or copy the results to the clipboard. (see screenshot below)

    Use Microsoft Surface Diagnostic Toolkit in Windows 10-surface_diagnostic_toolkit-5.jpg


    That's it,
    Shawn



  1. Posts : 2,309
    Win10
       #1

    Hi Brink , this Tool appears to no longer be available from the link on the download button , though maybe it has been renamed? are you able to attach it if you have it still?

    Download Surface Tools for IT from Official Microsoft Download Center
      My Computers


  2. Posts : 64,536
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #2

    Hello @Kbird,

    I've updated the link in the tutorial.

    It looks like the screenshots have changed for the app as well though, but I don't have a Surface to update them.
      My Computers


  3. Posts : 2,309
    Win10
       #3

    Thanks Brink , I figured the Utility was gone since it wasn't listed , so I didn't dig any deeper at M$, it is a 28mb download now, still small but not able to be emailed to accounts like Hotmail which I think has ( or did?) a 10mb limit.
      My Computers


  4. Posts : 2,309
    Win10
       #4

    Thanks Brink , I ran the App , it updated Windows 1st, then does a "Repair" to the Windows Store and Windows itself and then rebooted and started again automatically on reboot.

    1st time thru it couldn't find/test the battery, so had me do a "Reset" , which is the PWR Button and Vol-UP for 30 sec minimum , and after I restarted and re-ran the App, all was well.

    *** Note to read the screen carefully as it asks you to plug the AC adaptor in and out etc as it goes along.

    Also in the Touch Screen - muitl-test , it wants you to place 5 - 8 - 10 etc fingers on the screen not just one.... it should see all 10.

    I took screenshots as it went , (Home button , then VOL-Down) they are in the attached zip if you'd like to use them.

    KB.

    Surface Repair_Screenshots.zip
      My Computers


  5. Posts : 64,536
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #5

    Thank you. Did you have any options to select or unselect tests?
      My Computers


  6. Posts : 2,309
    Win10
       #6

    Brink said:
    Thank you. Did you have any options to select or unselect tests?
    Yes actually , you can Skip each test or Skip-ALL ( goes to the end) after you have done the one you want and it goes to the Summary Page , it tells you if there is an Issue but you need to click on the Details Link on the last page to read the Report....and some possible Solutions.

    KB
      My Computers


 

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