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  1.    20 Mar 2017 #300
    Join Date : Oct 2013
    Posts : 25,248
    64-bit Windows 10 Pro build 17040
    Thread Starter

    Quote Originally Posted by d80adc View Post
    Hi, yes I used the correct format C:\Users\Username.

    I then deleted the registry entry with the .bak next to it which had the same SID as the Temp profile and rebooted. That's all I did.
    I know I didn't do anything else.....
    I'm afraid that action wasn't in the steps of the tutorial.

    You would have wanted to delete the SID without .bak (if available) and rename the SID with .bak to remove .bak from the name, then correct the path for the ProfileImagePath value. It wouldn't have caused the profile folder to be deleted though.

    You might check to see if there may be a "C:\Windows.old" folder that may contain a copy of their user profile folder in it from a previous installation to help minimize the data loss.
    Last edited by Brink; 20 Mar 2017 at 15:42.
      My ComputersSystem Spec
  2.    20 Mar 2017 #301
    Join Date : Mar 2017
    Posts : 7
    Windows 10

    There is a Windows.old folder that contains the users folder however it's empty
      My ComputerSystem Spec
  3.    20 Mar 2017 #302
    Join Date : Oct 2013
    Posts : 25,248
    64-bit Windows 10 Pro build 17040
    Thread Starter

    I hope they have a backup somewhere.
      My ComputersSystem Spec
  4.    20 Mar 2017 #303
    Join Date : Mar 2017
    Posts : 7
    Windows 10

    Nope.... nothing.....

    So by deleting an entry such as this case it can cause the system to delete a users profile folder then?
      My ComputerSystem Spec
  5.    20 Mar 2017 #304
    Join Date : Oct 2013
    Posts : 25,248
    64-bit Windows 10 Pro build 17040
    Thread Starter

    Quote Originally Posted by d80adc View Post
    So by deleting an entry such as this case it can cause the system to delete a users profile folder then?
    No. The SID key and ProfileImagePath value in the registry only references what profile folder Windows will load for the user account, and does not affect the actual user profile folder. It will either be used or not, but cannot be deleted by simply editing this in the registry.

    In your situation, and the few others above you, something else has caused the user profile folder to be deleted. Especially since you mention malware was at play.
      My ComputersSystem Spec
  6.    20 Mar 2017 #305
    Join Date : Mar 2017
    Posts : 7
    Windows 10

    Quote Originally Posted by Brink View Post
    No.The SID key and ProfileImagePath value only references what Windows will load for the user account, and does not affect the actual user profile folder.

    In your situation, and the few others above you, something else has caused the user profile folder to be deleted. Especially since you mention malware was at play.
    The folder was there and all their data was there but in the users profile. By the sounds of it the action of me deleting the profile path which contained the .bak has deleted the profile too.
      My ComputerSystem Spec
  7.    20 Mar 2017 #306
    Join Date : Oct 2013
    Posts : 25,248
    64-bit Windows 10 Pro build 17040
    Thread Starter

    Quote Originally Posted by d80adc View Post
    The folder was there and all their data was there but in the users profile. By the sounds of it the action of me deleting the profile path which contained the .bak has deleted the profile too.
    I know it may mistakenly seem that way due to the coincidence, but it's just not possible. In all my years of extensive testing, editing the registry as outlined in the tutorial has never caused a profile folder to be deleted.

    Since the Surface was infected, you might see if the folder may have been quarantined by the AV program.
      My ComputersSystem Spec
  8.    20 Mar 2017 #307
    Join Date : Mar 2017
    Posts : 7
    Windows 10

    Quote Originally Posted by Brink View Post
    I know it may mistakenly seem that way due to the coincidence, but it's just not possible. In all my years of extensive testing, editing the registry as outlined in the tutorial has never caused a profile folder to be deleted.
    It seems to be a coincidence because before referring to this tutorial the files were there (albeit in the users profile). After admittedly making an error by changing the registry entry ending 1001 to C:\Users\(Username) and deleting the 1001.bak and rebooting the profile appears to have been wiped clean...

    I'm only posting back my results so that it will help others in their diagnosis (as per your signature).
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  9.    20 Mar 2017 #308
    Join Date : Oct 2013
    Posts : 25,248
    64-bit Windows 10 Pro build 17040
    Thread Starter

    That's fine. I welcome all results to be posted back to help others. I just wanted to be clear that it can't delete the folder.

    Your mistake editing the registry wouldn't have deleted the profile folder either though, so no fault on you for that.

    I'm just not sure what could have caused the folder to be deleted, but I can 100% rule out editing the registry.
      My ComputersSystem Spec
  10.    20 Mar 2017 #309
    Join Date : Mar 2017
    Posts : 7
    Windows 10

    OK so the situation I now have is this:

    I'm still getting the temp profile notification when I log in.

    whoami /user reveals the temp user SID = 1001

    I have the following entries in the ProfileList

    1001 = C:\Users\TEMP.DESKTOP
    1001.bak = C:\Users\(Username)

    Both are the same as the SID above

    Where do i go from here?
      My ComputerSystem Spec

 
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