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  1.    23 Oct 2015 #90
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017
    Thread Starter

      My ComputersSystem Spec
  2.    27 Oct 2015 #91
    Join Date : Oct 2015
    Posts : 5
    Windows 10

    So I had a problem with my computer. It would say something along the line of Nvcpl.dll access denied. I was unable to open anything only folders and all my programs had white icons. I decided to uninstall Nvidia drivers and reinstall them since the dll file was part of the Nvidia drivers. After uninstalling the drivers it kept failing to reinstall them and now no message showed up when my computer turned on but I was still unable to do anything but open folders. I then decided to rest my computer with the Windows 10 reset option. Upon the reset while keeping my files it is just stuck. It seems to be the screen where you login but I have no clue I am able to move my mouse around but cant do anything other than check my internet connection. I even tried CTRL ALT DEL with no luck. Can someone please help me I need to use my computer for school. Thank you



      My ComputerSystem Spec
  3.    27 Oct 2015 #92
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Hello TdotFlame, and welcome to Ten Forums.

    If you select "Keep my files", then you would be refreshing Windows 10 instead of resetting it.

    Refresh Windows 10

    If you still have hard drive activity, then it's best to let it sit until finished. Otherwise, you could try doing a hard reboot (press and hold power button until the PC powers off and press power button again to turn on) to see if it may pick up where it left off.
      My ComputersSystem Spec
  4.    27 Oct 2015 #93
    Join Date : Oct 2015
    Posts : 5
    Windows 10

    Quote Originally Posted by Brink View Post
    Hello TdotFlame, and welcome to Ten Forums.

    If you select "Keep my files", then you would be refreshing Windows 10 instead of resetting it.

    Refresh Windows 10

    If you still have hard drive activity, then it's best to let it sit until finished. Otherwise, you could try doing a hard reboot (press and hold power button until the PC powers off and press power button again to turn on) to see if it may pick up where it left off.
    I have turned it off and back on multiple times with it still stuck on that screen
    http://oi67.tinypic.com/wv8me8.jpg
      My ComputerSystem Spec
  5.    27 Oct 2015 #94
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017
    Thread Starter

    My laptop got stuck on that screen once for a few minutes, and it turned out it was waiting to connect to the wireless network before continuing.

    If you haven't already, you might let it sit for up to 5 minutes.

    If you have, then you may need to clean install.

    https://www.tenforums.com/tutorials/1...n-install.html
      My ComputersSystem Spec
  6.    27 Oct 2015 #95
    Join Date : Oct 2015
    Posts : 5
    Windows 10

    Quote Originally Posted by Brink View Post
    My laptop got stuck on that screen once for a few minutes, and it turned out it was waiting to connect to the wireless network before continuing.

    If you haven't already, you might let it sit for up to 5 minutes.

    If you have, then you may need to clean install.

    https://www.tenforums.com/tutorials/1...n-install.html
    I let it sit there for more than a hour. So does this mean I need a clean install? How will I get my files that I need
      My ComputerSystem Spec
  7.    27 Oct 2015 #96
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017
    Thread Starter

    If you like, you could use the same method in the tutorial below with your Windows 10 USB to copy any files you need to another location.

    Copy Paste - in Windows Recovery Console - Windows 7 Help Forums
      My ComputersSystem Spec
  8.    27 Oct 2015 #97
    Join Date : Oct 2015
    Posts : 5
    Windows 10

    Quote Originally Posted by Brink View Post
    If you like, you could use the same method in the tutorial below with your Windows 10 USB to copy any files you need to another location.

    Copy Paste - in Windows Recovery Console - Windows 7 Help Forums
    How do I get to the files in the windows 10 version I am unable to
    EDIT: I found it
      My ComputerSystem Spec
  9.    27 Oct 2015 #98
    Join Date : Oct 2013
    Posts : 24,360
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Ok. Good. Here's an alternative if you can't get that option to work.

    Peppermint Live CD/DVD/USB - Create for Emergency Backup - Windows 7 Help Forums
      My ComputersSystem Spec
  10.    27 Oct 2015 #99
    Join Date : Oct 2015
    Posts : 5
    Windows 10

    Quote Originally Posted by Brink View Post
    Ok. Good. Here's an alternative if you can't get that option to work.

    Peppermint Live CD/DVD/USB - Create for Emergency Backup - Windows 7 Help Forums
    Thanks for the help I am now able to use my pc.
      My ComputerSystem Spec

 
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