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  1. Joined : Feb 2015
    Bamberg Germany
    Posts : 12,931
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       2015-10-21 #30

    tezad said: View Post
    If I choose the first option, which says reinstalling Windows 10 but keeps my personal files, does this really keep my personal and installed programs? Currently, I'm in overseas and I will be staying here for 3 months and I didn't bring any program installers but I want to refresh windows because I constantly get a .dll error and it's a bit slow. So I want to refresh the system while keeping my programs and files. I just want to confirm this before doing anything.

    Thank you!
    Refresh your PC Fixes software problems by reinstalling the OS while preserving the user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps.
    You might want to download the correct Windows 10 ISO version and try a Repair install then: How to Do a Repair Install of Windows 10 with an In-place Upgrade
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  2. Joined : Nov 2015
    Posts : 1
       2015-11-12 #31

    I've been searching for an answer but haven't been able to figure it out.
    I've just done an upgrade from w7 to 10. I've also started downloading w10 updates. can someone tell me if either reset or refresh would delete the w10 updates? not sure if the operating updates fall under the user data, user accounts, and important settings category. What I'm trying to avoid having to re-download all the w10 updates again, but I don't know which method is 'safe' to use.
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  3. Joined : Oct 2013
    Posts : 17,474
    64-bit Windows 10 Pro build 15014
       2015-11-12 #32

    Hello sazz4, and welcome to Ten Forums.

    Yes, a refresh or reset would remove all installed updates.
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  4. Joined : Aug 2015
    Posts : 19
    Windows 10
       2015-11-28 #33


    If I use option one will I be able to see all the programs I will have to reinstall BEFORE any changes to my current setup?
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  5. Joined : Oct 2013
    Posts : 17,474
    64-bit Windows 10 Pro build 15014
       2015-11-28 #34

    Hello Jayhawk,

    I'm afraid not. It'll remove all apps installed by you.
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  6. Joined : Aug 2015
    Posts : 19
    Windows 10
       2015-11-28 #35

    Bummer, but not a deal breaker........
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  7. Joined : Dec 2015
    Posts : 2
    Windows 10
       2015-12-10 #36

    Hello, I currently have a problem regarding the resetting of my Windows 10 while keeping my files...
    A little background beforehand:
    Took my Dell Inspiron to my campus in order to finish work and managed to log onto their wifi twice, the third time the wifi Internet adapter did not pick up any networks(campus and home). I've tried many ways to restore wifi connectivity to no avail.
    So, I decided to reset my computer while preserving my files but the process seems to be in a loop for 10hrs at 64-85% where it does not finish installing features and drives.
    I'm not an avid computer expert on how it functions, so any insight will be appreciated!

      My System SpecsSystem Spec

  8. Joined : Oct 2013
    Posts : 17,474
    64-bit Windows 10 Pro build 15014
       2015-12-10 #37

    Hello Ltejeda, and welcome to Ten Forums.

    In that case, you may need to reset instead, but you will lose everything that you don't backup first.

    You might create a new thread for thee Wi-Fi issue to see if we may be able to help with that to avoid a reset or clean install.
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  9. Joined : Dec 2015
    Posts : 2
    Windows 10
       2015-12-12 #38

    Thank you for the welcome! Sorry for the late response.

    How would I go about reseting if I do not have access to the desktop itself?
    Also, how would I be able to back up my data?

    My knowledge is severely limited when fixing computers. As of now, I sent it to an acquaintance of mines to review and fix it. However, any knowledge on the aforementioned things would be greatly appreciated!
      My System SpecsSystem Spec

  10. Joined : Oct 2013
    Posts : 17,474
    64-bit Windows 10 Pro build 15014
       2015-12-12 #39


    You could reset at boot using the method in the tutorial below.

    Reset Windows 10

    You may be able to use a live Peppermint disc to backup any files you may need to another drive first.

    Peppermint Live CD/DVD/USB - Create for Emergency Backup - Windows 7 Help Forums
      My System SpecsSystem Spec

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