Windows 10: Fix Click here to enter your most recent credential in Windows 10  

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    Fix Click here to enter your most recent credential in Windows 10

    Fix Click here to enter your most recent credential in Windows 10

    How to Fix 'Click here to enter your most recent credential' in Windows 8 and Windows 10
    Published by Category: User Accounts
    24 Mar 2017
    Designer Media Ltd

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    Posts: 20,725

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    How to Fix 'Click here to enter your most recent credential' in Windows 8 and Windows 10

    information   Information
    If you change the password, reset the password, or change the primary alias of your Microsoft account, then you may get a Click here to enter your most recent credential notification the next time you sign in to your Microsoft account on a trusted Windows 8 or Windows 10 PC.

    The "Click here to enter your most recent credential" notification is to verify your identity again on the PC by asking you to enter your password after clicking/tapping on the notification.

    Sometimes the "Click here to enter your most recent credential notification" will keep showing despite entering the correct password for your Microsoft account.

    This tutorial will show you how to stop the Click here to enter your most recent credential. Your Microsoft account needs you to sign in again. notification for your Microsoft account in Windows 8 and Windows 10.


    EXAMPLE: "Click here to enter your most recent credential. Your Microsoft account needs you to sign in again." notification
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    Here's How:

    1. Open the Control Panel (icons view), and click/tap on the Credential Manager icon.

    2. Click/tap on Windows Credentials at the top right in Credential Manager. (see screenshot below)

    Click image for larger version. 

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    3. Under the Generic Credentials section, look for the listed MicrosoftAccount:user=(email address) credential for your Microsoft account. (see screenshot below)

    Click image for larger version. 

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    4. Expand open the MicrosoftAccount:user=(email address) credential for your Microsoft account, and click/tap on Remove. (see screenshot above)

    5. Click/tap on Yes to confirm. (see screenshot below)

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    6. Sign out and sign in to Windows 10 to apply.

    7. Open the Store or OneDrive, and sign in with your Microsoft account. A new correct credential for your Microsoft account will now be created in Credential Manager. (see screenshots below)

    Click image for larger version. 

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    That's it,
    Shawn



  1. Posts : 6
    windows 10 Home upgraded from windows 7
       13 Feb 2016 #1

    It works - but only for a few days then problem restarts even though I have made no changes to the password
      My ComputerSystem Spec


  2. Posts : 20,725
    64-bit Windows 10 Pro build 16199
    Thread Starter
       13 Feb 2016 #2

    Hello DJ,

    Did you make any changes to your computer name or email address of your Microsoft account? Basically anything that would change your credentials?

    If it keeps doing this after applying the tutorial a few times to make sure it syncs, then you could try switching your account to a local account, and switch it back to a Microsoft account to toggle and hopefully stop this.

    https://www.tenforums.com/tutorials/5...dows-10-a.html

    https://www.tenforums.com/tutorials/5...dows-10-a.html
      My ComputersSystem Spec


  3. Posts : 6
    windows 10 Home upgraded from windows 7
       18 Feb 2016 #3

    Just to report that the annoying message still appears but have noticed that when I switch to the settings window the word "verify" briefly appears then disappears. So part of my computer thinks it needs a credential while another part knows it doesn't.

    Haven't yet tried signing into another identity.
      My ComputerSystem Spec

  4.    23 Feb 2016 #4

    What are the consequences of changing it?


    Thanks for a very direct answer to something MS Techs just spent an hour and never got around to covering. My concerns are the possible consequences of doing this and if there are none it solves my problem.
    At some point in the past I have somehow manged to create a Personal MS account with the same login as my Work account.
    And being they are the same, I appear I am now logged in as Personal for some time. The system I am on "says" it is also on a Local Account using my login. The problem is that I cannot install the deployment tools for the "next Generation" Sync for Business One Drive unless I connect to Office using my Business account. I am not even sure how office is running at all since as a "Personal account" I do not have access to Office 365 Small Business, it is tied in with my Business email account.

    What worries me most is that this system acts as a "shared storage" for many people in the office who are all connected to it via "Local Accounts" over a small office network and I am concerned that these shares may be connected in some way to my profile. If I change it to where it should be using the correct logins to make it a Business account, will that in any way disconnect all those other local users?
    Thanks for always having all the right answers!
      My ComputerSystem Spec


  5. Posts : 20,725
    64-bit Windows 10 Pro build 16199
    Thread Starter
       23 Feb 2016 #5

    Hello questorfla,

    Doing the tutorial will only remove the invalid saved credentials in Credential Manager forcing it to ask you to renter them so it can save the updated credentials.

    Any share using invalid credentials will be asked to enter the correct credentials when they try to access the share.
      My ComputersSystem Spec

  6.    23 Feb 2016 #6

    Thanks for the advice, it worked !


    Thanks very much!

    I had also noticed posted a method of disabling the Windows 10 credentials manager as well as posts alluding that the manager itself can cause issues. On looking all the stored credentials on this system, I could how that might happen!

    Would you happen to know whether there is anything gained from logging in with a "Microsoft" account (whether Personal or Business) vs using a "Local Account" ?

    I ask this because at this office many of these systems were once windows 7. When they upgraded there was a lot of confusion about the difference between Local accounts vs Microsoft accounts to log into their laptop as either seemed to work with no problems. This only got worse when we discovered that we fell into a 3rd category ( Work ) which is a "type of" Microsoft account but one purchased through a Microsoft Partner.

    When Windows 10 asked Users to sign-in to Windows using their Microsoft account everyone assumed it was the same as their Work Account used for Office 365. Those who did this found that it worked but required them to create a different password than the one used with their "Business Office 365" account.

    When they did this, it created a Free "Personal" account such as I mentioned here. Once this became obvious I was concerned about how to "fix" the confusion without losing the "network". Your solution worked and was appreciated!
      My ComputerSystem Spec


  7. Posts : 20,725
    64-bit Windows 10 Pro build 16199
    Thread Starter
       23 Feb 2016 #7

    It depends on your needs, but the Microsoft account vs Local account" section in the blue note box at the top of the tutorial below can help compare them.

    Since they have and use Office 365, signing in with the same Microsoft account would make it easier to use Microsoft services.

    https://www.tenforums.com/tutorials/5...dows-10-a.html
      My ComputersSystem Spec

  8.    02 Mar 2016 #8

    I have tried multiple methods for fixing this. Unfortunately, nothing sticks. I've even tried multiple MS accounts, but eventually it will still come back asking for the credentials. I haven't changed anything, so it has no rhyme or reason to it.

    At a certain point, I even had reinstalled the OS completely, (Not to fix this, but some other issue) and it eventually still did this. Anyway, how I've resolved this for the most part is by creating a local Admin account. It appears I can still connect to the store using the MS account...Download & install apps or updates. Then logging back out of that account in the store.

    The only problem I still see is the native email/calendar app will, for some unknown reason, need to have the account settings "fixed" You click on "Fix.." then it takes about 30 seconds or so & then baam, it's fixed!! I believe that problem is still related to the account or OS. One of my accounts that it needs to be fixed is a gmail account. So, it isn't just because of a outlook account. It's got to be a MS account issue or OS problem.

    Any thoughts on fixing this?
      My ComputerSystem Spec


  9. Posts : 20,725
    64-bit Windows 10 Pro build 16199
    Thread Starter
       02 Mar 2016 #9

    Hello Roy,

    Does this happen after a clean install without doing any tweaks to the OS?

    Have you noticed any sort of pattern if this tends to happen after any action?

    Do you have all Windows Updates installed?
      My ComputersSystem Spec


 
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