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  1.    29 Dec 2015 #20
    Join Date : Sep 2015
    Posts : 49
    Windows 10 64 bit Pro

    • Windows Defender Network Inspection Service Windows Defender Service are not running they also grayed out like i should you on screenshot but my Base Filtering Engine service its running...


    Click image for larger version. 

Name:	service.png 
Views:	260 
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ID:	55979 their both grayed out.....
      My ComputerSystem Spec
  2.    29 Dec 2015 #21
    Join Date : Oct 2013
    Posts : 24,390
    64-bit Windows 10 Pro build 17017
    Thread Starter

    You will need to click/tap on Start first, then set the rest if it starts.

    https://www.tenforums.com/tutorials/4...dows-10-a.html
      My ComputersSystem Spec
  3.    29 Dec 2015 #22
    Join Date : Sep 2015
    Posts : 49
    Windows 10 64 bit Pro

    i do but it keeps stopping for some reason...... i click on start it goes back to grayed am i doing something wrong?

    i also ge tthis error in event logs.. The Windows Defender Service service terminated with the following error: General access denied error
      My ComputerSystem Spec
  4.    29 Dec 2015 #23
    Join Date : Oct 2013
    Posts : 24,390
    64-bit Windows 10 Pro build 17017
    Thread Starter

    If your system shows as clean with MBAM, then you may need to do a repair install, refresh, or reset to fix this.

    Repair Install Windows 10 with an In-place Upgrade

    Refresh Windows 10

    Reset Windows 10
      My ComputersSystem Spec
  5.    29 Dec 2015 #24
    Join Date : Sep 2015
    Posts : 49
    Windows 10 64 bit Pro

    does refresh or reset deletes all my games and programs?
      My ComputerSystem Spec
  6.    29 Dec 2015 #25
    Join Date : Oct 2013
    Posts : 24,390
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Yes, those two would. I would recommend a repair install.

    Be sure to always back up anything that you do not want to lose to be extra safe though.
      My ComputersSystem Spec
  7.    29 Dec 2015 #26
    Join Date : Sep 2015
    Posts : 49
    Windows 10 64 bit Pro

    you know what im just going to turn off windows defender from Local Group Policy Editor and use my Malwarebytes program because i dont feel like losing my datas.. and games till i found a way to fix this problem is that a bad idea?
      My ComputerSystem Spec
  8.    29 Dec 2015 #27
    Join Date : Oct 2013
    Posts : 24,390
    64-bit Windows 10 Pro build 17017
    Thread Starter

    The main thing is to make sure that your system is clean by performing a full scan with MBAM.

    If it's clean, then you'll be fine not using Windows Defender, and using MBAM instead.
      My ComputersSystem Spec
  9.    29 Dec 2015 #28
    Join Date : Sep 2015
    Posts : 49
    Windows 10 64 bit Pro

    i scan with MBAM and i found thise two Registry Keys: 2Trojan.Agent, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe, Quarantined, [9bde31124b3fcf67160c05712fd509f7],
    Trojan.Agent, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\IMAGE FILE EXECUTION OPTIONS\MRT.exe, Quarantined, [8ced152e4a40989eeb370472f311a15f],
      My ComputerSystem Spec
  10.    29 Dec 2015 #29
    Join Date : Oct 2013
    Posts : 24,390
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Yeah, it's looking like you may have a virus. I'd recommend to create a new thread in the forum are below to continue with this possible virus issue to see what the experts can do for you there.

    https://www.tenforums.com/antivirus-f...stem-security/
      My ComputersSystem Spec

 
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