New
#140
You're most welcome. I'm happy to hear you're getting it back in working order.Thanks for your tutorial and your help. It worked.
I was able to get a list of all drivers, system information and installed programs onto a USB.
However, it turned out that at the bottom of all the problems with the machine that I was trying to fix, were various MS updates that 'broke' the user's PC. All data had been wiped, lost access to user account, event logs full of errors. Finally got a clean OS install, but then more damage from an update that stopped Windows Defender from working. Downloaded the fix from MS, then hit again by the latest update of a couple of days ago. Kim Komando had the details, so I uninstalled the update and set the update delay for 32 days.
Now I can get on with a clean machine that is working well, install all programs, and copy over the previously recovered deleted data files, that I had recovered at the beginning thinking this was going to be a straight forward fix.
Thanks for all your help and attention to detail.