Windows 10: Boot to Advanced Startup Options in Windows 10  

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  1.    19 Sep 2017 #90

    Hi Shaun / everyone

    I am trying to help my elderly next door neighbour who has somehow screwed up her Windows 10 password. She's adamant about what it should be, and there's nothing obvious like caps lock / num lock on. I assume she has accidentally changed it.
    So.... I was filled by hope in finding your tutorial for "Option SIX: Boot to Advanced Startup Options from a Hard Reboot", aiming to then follow "Enable or Disable Elevated Administrator account in Windows 10" option 5 to reset her password. Phew.

    However, within Option Six, I'm not even achieving this:
    "3. Repeat steps 1 and 2 above until you see the Windows logo screen or Please wait during boot like below. Usually it may take repeating up to 3 times."

    I've lost count of how many times I've cycled through switching on and off..... it jut takes me to the login screen every time. It's a Toshiba Satellite laptop. When switched on it displays "Toshiba - Leading Innovation >>>" before a circle of dots appears and Windows loads. How quickly should I press the power button to switch it off again? I've tried quick.... I've tried slow.... it makes no difference.

    My neighbour says the machine is about 4 years old. I believe it was supplied with Windows 8 but then upgraded to Windows 10. She has no media to enable recovery.

    Fingers crossed for a solution....
      My ComputerSystem Spec


  2. Posts : 30,736
    64-bit Windows 10 Pro build 17713
    Thread Starter
       19 Sep 2017 #91

    Hello Dave, and welcome to Ten Forums. :)

    I suppose you could create a Windows 10 installation USB on any PC, and boot from the USB on her laptop to Windows Setup. You can then open an elevated command prompt at this point to enable the built-in Administrator account.
      My ComputersSystem Spec

  3.    20 Sep 2017 #92

    Brink said: View Post
    I suppose you could create a Windows 10 installation USB on any PC, and boot from the USB on her laptop to Windows Setup. You can then open an elevated command prompt at this point to enable the built-in Administrator account.
    Thanks for the tip. I am still running Windows 7 myself (my PCs were unsupported for upgrade) but I'm sure I could find someone to create an installation USB.

    I found via a Toshiba forum that I could use F12 during startup to enter the BIOS menu, and from that reached a command prompt. I thought that would enable me to continue with "Enable or Disable Elevated Administrator account in Windows 10" option 5 but step 7 fails because regedit complains that it is already open, similar to other posts in the thread.

    The F12 route also allows me to regress Windows to a restore point but even if I took it back before recent updates I suspect it would not roll back the passwords to the one my neighbour remembers? Sorry - I know the question is off-topic but I can't find a simple answer via Google.

    Thanks for your help.
      My ComputerSystem Spec

  4.    20 Sep 2017 #93

    YetAnotherDave said: View Post
    Thanks for the tip. I am still running Windows 7 myself (my PCs were unsupported for upgrade) but I'm sure I could find someone to create an installation USB.
    You can create a Windows 10 USB flash drive on a Windows 7 computer:
    Download Windows 10
      My ComputerSystem Spec

  5.    20 Sep 2017 #94

    NavyLCDR said: View Post
    You can create a Windows 10 USB flash drive on a Windows 7 computer:
    Download Windows 10
    Thanks NavyLCDR. In fact, I had already discovered that but am not sure which version to download (32/64 bit?, Edition?). The help on the linked page assumes you can check this within Windows, but I can't log in without the password! Any idea if this is easy to check via ini files etc from the command prompt?

    I'm beginning to wish I had simply nodded when my neighbour said she'd have to buy a new PC, or let her phone Microsoft!

    Thanks again....
      My ComputerSystem Spec

  6.    20 Sep 2017 #95

    Pick just plain Windows 10 and both 32/64 bit. You'll need an 8 GB flash drive. And probably English (United Kingdom) for language.
    Last edited by NavyLCDR; 20 Sep 2017 at 09:36.
      My ComputerSystem Spec

  7.    20 Sep 2017 #96

    NavyLCDR said: View Post
    Pick just plain Windows 10 and both 32/64 bit. You'll need an 8 GB flash drive. And probably English (United Kingdom) for language.
    Thanks NavyLCDR. Typical, isn't it. The unusable laptop has 600Gb of free space and I need to go and buy an 8 Gb flash drive because I don't have anything suitable. I hope I report back with a success later.
      My ComputerSystem Spec

  8.    12 Feb 2018 #97

    Brink said: View Post
    I suppose you could create a Windows 10 installation USB on any PC, and boot from the USB on her laptop to Windows Setup. You can then open an elevated command prompt at this point to enable the built-in Administrator account.
    Nonetheless, could you update the (lately inaccurate) #6 item? It would save us punters a bit of time chasing down a solution which won't work if we don't already know an password (which is typically why we're trying option #6).

    Thx!
      My ComputerSystem Spec


  9. Posts : 30,736
    64-bit Windows 10 Pro build 17713
    Thread Starter
       12 Feb 2018 #98

    Hello dtbullock, :)

    Yeah, you'll pretty much need to know your password for all options other than Option Five.
      My ComputersSystem Spec


 
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