How to Download a Recovery Image for a Surface Device


Normally, your Surface comes with Windows recovery info that allows you to refresh it or reset it to its factory condition.

If you are having trouble with the recovery options on your Surface, you can download the recovery image files you need to get your Surface working again.

A downloaded recovery drive image lets you recover or reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device.

If your Surface is not working and you don't have another Windows 10 device that you can use to download the factory recovery image, it may be possible to contact Microsoft to have a USB recovery drive mailed to you.

From any Windows 10 computer, you can downloaded the recovery image files for your Surface device and create a recovery drive with them.

See also:

This tutorial will show you how to download a recovery image for a Surface device and use it to create a bootable USB recovery drive in Windows 10.


EXAMPLE: Recover your Surface Device





Here's How:

1 Go to the Download a recovery image for your Surface site at Microsoft on any computer.

2 Scroll down to the Select your Surface device section on the site, select your Surface device (ex: Surface Pro X) in the Product drop menu, enter the Serial number for your Surface device, and click/tap on Continue. (see screenshot below)

How to Download a Recovery Image for a Surface Device-download_surface_recovery_image-1.png

3 Click/tap on the Download recovery image link. (see screenshot below)

How to Download a Recovery Image for a Surface Device-download_surface_recovery_image-2.png

4 In the Save As dialog, select the location (ex: Desktop) where you want to save the ZIP file at, and click/tap on Save. (see screenshot below)

This ZIP file will be around 6.71 GB in size.

How to Download a Recovery Image for a Surface Device-download_surface_recovery_image-3.png

5 Unblock the downloaded ZIP file.

6 On any Windows 10 computer, create a recovery drive with the Back up system files to the recovery drive box unchecked. (see screenshot below)

For Surface RT and Surface 2, your USB drive should be at least 8 GB in size. For all other Surface models, your USB drive should be at least 16 GB.

How to Download a Recovery Image for a Surface Device-create_a_recovery_drive.png

7 When finished creating the recovery drive, open the downloaded ZIP file, select all contents inside the ZIP file, and select Copy (Ctrl+C). (see screenshot below)

How to Download a Recovery Image for a Surface Device-copy_all_contents_in_zip.png

8 Open the USB recovery drive, and Paste (Ctrl+V) the contents of the ZIP file to the drive. (see screenshot below)

How to Download a Recovery Image for a Surface Device-paste_to_recovery_drive.png

It will take a while to finish copying all files from inside the ZIP to the USB recovery drive.


9 If prompted to replace any files or folders while copying files from the ZIP to the recovery drive, check the Do this for all current items box (if available), and click/tap on Yes or Replace the files in the destination. (see screenshots below)

How to Download a Recovery Image for a Surface Device-confirm.png How to Download a Recovery Image for a Surface Device-confirm-2.png

10 When finished copying all files from inside the ZIP to the USB recovery drive, you will now have a bootable USB recovery drive for your Surface device. (see screenshot below)

How to Download a Recovery Image for a Surface Device-recovery_drive.png


That's it,
Shawn