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  1.    02 May 2017 #230
    Join Date : May 2017
    Posts : 2
    Windows 10 Pro x64

    Thanks much. Worked.
      My ComputerSystem Spec
  2.    02 May 2017 #231
    Join Date : Oct 2013
    Posts : 26,581
    64-bit Windows 10 Pro build 17074
    Thread Starter

    You're most welcome @moontanoi, and welcome to Ten Forums.
      My ComputersSystem Spec
  3.    06 May 2017 #232
    Join Date : May 2017
    Posts : 5
    64-bit

    Brink,

    I almost read through all the replies and see if I could figure it out myself before asking you. I followed your steps and restored WPV on my new desktop. After setting it to default, I see that the picture icons are changed. However, it says "WPV can't open this picture because either PV doesn't support this file format, or you don't have the latest updates to PV". I think I saw somebody experienced this also, but I didn't find a solution to it.

    Let me give you a little background. I got this new desktop about a month ago due to my old one being attacked by some viruses (because I accidentally downloaded some file and ran it). After the virus, it changed every file on my computer which I could not open any file or documents. My cousin helped me extract the pictures to see if the virus really altered them. And it didn't. I could open the pictures on his desktop and my new desktop. I remember at least a few weeks ago, the pictures were still showing. And yesterday I noticed none of them can be opened or viewed anymore except videos. Could you please guide me what I can do to have these pictures back? Because they are my last copy

    Sorry for the long message, I really hope you are able to help me >..<
      My ComputerSystem Spec
  4.    06 May 2017 #233
    Join Date : Oct 2013
    Posts : 26,581
    64-bit Windows 10 Pro build 17074
    Thread Starter

    Hello @crystal1120, and welcome to Ten Forums.

    What file format does the images use?

    What did you use to open them with before?
      My ComputersSystem Spec
  5.    06 May 2017 #234
    Join Date : May 2017
    Posts : 5
    64-bit

    Since this computer is new, I haven't downloaded any software to use. So it was using "Photos".
      My ComputerSystem Spec
  6.    07 May 2017 #235
    Join Date : Oct 2013
    Posts : 26,581
    64-bit Windows 10 Pro build 17074
    Thread Starter

    What file format does the images use?

    Do the images work properly if you set the Photos app as the default again?
      My ComputersSystem Spec
  7.    07 May 2017 #236
    Join Date : May 2017
    Posts : 5
    64-bit

    They are all jpg files. I just tried to switch it back to "Photos". It still says they can't open the file.
      My ComputerSystem Spec
  8.    07 May 2017 #237
    Join Date : May 2017
    Posts : 5
    64-bit

    Also, I have some pictures that are NEF file, and those are fine with either WPV or Photos
      My ComputerSystem Spec
  9.    07 May 2017 #238
    Join Date : Oct 2013
    Posts : 26,581
    64-bit Windows 10 Pro build 17074
    Thread Starter

    It sounds like the images may have been corrupted somehow.

    Only changing the default app wouldn't have caused this.

    As a test, will the images still open on your cousin's desktop?
      My ComputersSystem Spec
  10.    07 May 2017 #239
    Join Date : May 2017
    Posts : 5
    64-bit

    Nooo :'( I haven't tried it on his computer. If they are really corrupted, is there any way I can save them?
      My ComputerSystem Spec

 
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