Cannot access the Sound control panel

Page 1 of 26 12311 ... LastLast

  1. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
       #1

    Cannot access the Sound control panel


    This has been happening for a while, but i never felt the need to fix it because I never actually "needed" to be here. Until one day the microphone decides to turn off and I can't really do anything.

    When I right click on the sound button on the task bar, it shows five options. When I press on "playback devices" or "recording devices", literally nothing happens. That's that. I read some other forums that's similar but is still different from this, plus I am not exactly a computer guy and pretty much needs instructions for quite a bit. I have also tried accessing the sound control panel from settings but still nothing happens. No error message, no loading symbol, nothing. (My sound drivers are up to date too.)
      My Computer


  2. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #2

    Hi there, DENMON. Welcome to Windows TenForums.

    What computer make/model and sound do you have?
      My Computers


  3. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #3

    For my computer, it says "All Series" for system model under system info, and "ASUS" for system manufacturer.

    For my sound, I have a gaming headset (Realtek High Definition Audio)
      My Computer


  4. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #4

    Ok, thanks. No model number on the case? I assume this is a tower?

    Does one of these show up in Device Manager > Press and hold WinKey, then press X > Choose Device Manager.

    If not, Right click on anything under audio and choose uninstall > Reboot > It should reload Realtek driver again.
      My Computers

  5.    #5

    DENMON said:
    This has been happening for a while, but i never felt the need to fix it because I never actually "needed" to be here. Until one day the microphone decides to turn off and I can't really do anything.

    When I right click on the sound button on the task bar, it shows five options. When I press on "playback devices" or "recording devices", literally nothing happens. That's that. I read some other forums that's similar but is still different from this, plus I am not exactly a computer guy and pretty much needs instructions for quite a bit. I have also tried accessing the sound control panel from settings but still nothing happens. No error message, no loading symbol, nothing. (My sound drivers are up to date too.)
    Try this:
    Start menu Cannot access the Sound control panel-start.jpg > on the left side scroll down to Windows SystemCannot access the Sound control panel-strat-2.jpg > click on the down arrow, click on Control Panel > Sound. Cannot access the Sound control panel-start-5.jpg

    If you don't see Sound listed > on the top right corner you will see Search Control panel Cannot access the Sound control panel-sound-3.jpg >
    type in Sound Cannot access the Sound control panel-sound-2.jpg > you will see the options for Sound on the left side. Cannot access the Sound control panel-sound.jpg
    Last edited by COMPUTIAC; 26 Sep 2017 at 22:58.
      My Computer


  6. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #6

    HippsieGypsie said:
    Ok, thanks. No model number on the case? I assume this is a tower?

    Does one of these show up in Device Manager > Press and hold WinKey, then press X > Choose Device Manager.

    If not, Right click on anything under audio and choose uninstall > Reboot > It should reload Realtek driver again.
    If there is a number idk where, and yes its a tower. Before I do anything, once I uninstall something how do I reinstall it or reboot it.
      My Computer


  7. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #7

    COMPUTIAC said:
    Try this:
    Start menu Cannot access the Sound control panel-start.jpg > on the left side scroll down to Windows SystemCannot access the Sound control panel-strat-2.jpg > click on the down arrow, click on Control Panel > Sound. Cannot access the Sound control panel-start-5.jpg

    If you don't see Sound listed > on the top right corner you will see Search Control panel Cannot access the Sound control panel-sound-3.jpg >
    type in Sound Cannot access the Sound control panel-sound-2.jpg > you will see the options for Sound on the left side. Cannot access the Sound control panel-sound.jpg
    Already tried ): Anywhere you can try to access sound, nothing happens.
      My Computer


  8. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #8

    DENMON said:
    If there is a number idk where, and yes its a tower. Before I do anything, once I uninstall something how do I reinstall it or reboot it.
    We need to know the computer model to find the correct driver in case it doesn't reinstall, but it should. Press the Windows key > Type > Command Prompt > Press yes to UAC > When Command Prompt opens type > wmic csproduct get name. You can copy and paste to post it here.
      My Computers


  9. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #9

    HippsieGypsie said:
    We need to know the computer model to find the correct driver in case it doesn't reinstall, but it should. Press the Windows key > Type > Command Prompt > Press yes to UAC > When Command Prompt opens type > wmic csproduct get name. You can copy and paste to post it here.
    It still says "All Series"
      My Computer


  10. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #10

    DENMON said:
    It still says "All Series"
    Quite honestly never heard of it and can't find it one the Asus site. We can download a generic Realtek driver, but I'm trying to find one specific to your Asus.

    Do you have a manual? Is this an all-in-one? Is this a custom-built computer? Can you find your PC on the Asus site?

    ASUS USA
      My Computers


 
Page 1 of 26 12311 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 02:55.
Find Us




Windows 10 Forums