Cannot access the Sound control panel

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  1. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #11

    HippsieGypsie said:
    Quite honestly never heard of it and can't find it one the Asus site. We can download a generic Realtek driver, but I'm trying to find one specific to your Asus.

    Do you have a manual? Is this an all-in-one? Is this a custom-built computer? Can you find your PC on the Asus site?

    ASUS USA
    It is a custom built ( I didn't build it, someone else made this for me and therefore not sure what she used.) I should have probably mentioned that before, sorry!
      My Computer


  2. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #12

    DENMON said:
    It is a custom built ( I didn't build it, someone else made this for me and therefore not sure what she used.) I should have probably mentioned that before, sorry!
    Not to worry. She must've name it that in the BIOS. Here is a non-intrusive utility called Belarc Advisor that will tell you everything about your PC. Download it and run it. Report back what you find.

    Products: Belarc Advisor
      My Computers


  3. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #13

    Another thing that I should mention, the only reason I have not mentioned because it may actually have nothing to do with this but at the same time this maybe its origin. This problem has been happening for a while but only now am I doing something about it. But like a month ago, something really weird happened to my computer that I eventually fixed. In general, every web page on google chrome had a "Aw, Snap" error on it and Adblock kept crashing, so I couldn't do anything. There was an error message that said that OneDrive was not compatible with Windows 10 (even though it's made by Microsoft; technology is confusing). And last but not least, Microsoft Edge completely disappeared. All of this at the same time :) Very frustrating. Maybe this problem originated from this but I just never realized, or maybe it's completely off topic. Maybe this helps?
      My Computer


  4. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #14

    HippsieGypsie said:
    Not to worry. She must've name it that in the BIOS. Here is a non-intrusive utility called Belarc Advisor that will tell you everything about your PC. Download it and run it. Report back what you find.

    Products: Belarc Advisor
    It says that the current version is 2017.9.21.3; I just ran it but what am I looking for, this is a lot of information.
      My Computer


  5. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #15

    DENMON said:
    Another thing that I should mention, the only reason I have not mentioned because it may actually have nothing to do with this but at the same time this maybe its origin. This problem has been happening for a while but only now am I doing something about it. But like a month ago, something really weird happened to my computer that I eventually fixed. In general, every web page on google chrome had a "Aw, Snap" error on it and Adblock kept crashing, so I couldn't do anything. There was an error message that said that OneDrive was not compatible with Windows 10 (even though it's made by Microsoft; technology is confusing). And last but not least, Microsoft Edge completely disappeared. All of this at the same time :) Very frustrating. Maybe this problem originated from this but I just never realized, or maybe it's completely off topic. Maybe this helps?
    Helps a little. Quite honestly you're preaching to the choir here. I'm what they call an MS purist. aka Fan boy. I don't use but very few 3rd party anything just for the reasons you just gave. I watch users here that know more than me fix their systems or apps all the time. I'm not going to say I don't have problems from time to time, for Windows isn't a perfect system. I can say I hardly have any problems.

    The only reason I recommended Belarc Advisor is because you don't know what you have. At the right of the page generated you should see your motherboard (MoBo) model.
      My Computers


  6. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #16

    DENMON said:
    It says that the current version is 2017.9.21.3; I just ran it but what am I looking for, this is a lot of information.
    Yes, it tells you everything about your PC. I suggest you study it to familiarize yourself with your PC.
      My Computers


  7. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #17

    HippsieGypsie said:
    Helps a little. Quite honestly you're preaching to the choir here. I'm what they call an MS purist. aka Fan boy. I don't use but very few 3rd party anything just for the reasons you just gave. I watch users here that know more than me fix their systems or apps all the time. I'm not going to say I don't have problems from time to time, for Windows isn't a perfect system. I can say I hardly have any problems.

    The only reason I recommended Belarc Advisor is because you don't know what you have. At the right of the page generated you should see your motherboard (MoBo) model.
    Just to clarify my computer rarely has problems too, like sometimes minor things. I was just fine for about 2 years but this stood out because it was a little abnormal lol.

    For my main circuit board ( I assume is the same thing as the mother board ) it has this stuff listed:

    Board: ASUSTeK COMPUTER INC. MAXIMUS VI HERO Rev 1.xx
    Serial Number: 1666225243455300704
    Bus Clock: 100 megahertz
    UEFI: American Megatrends Inc. 1301 12/20/2013

    Do you need info for my drives?
      My Computer


  8. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #18

    DENMON said:
    Just to clarify my computer rarely has problems too, like sometimes minor things. I was just fine for about 2 years but this stood out because it was a little abnormal lol.

    For my main circuit board ( I assume is the same thing as the mother board ) it has this stuff listed:

    Board: ASUSTeK COMPUTER INC. MAXIMUS VI HERO Rev 1.xx
    Serial Number:
    Bus Clock: 100 megahertz
    UEFI: American Megatrends Inc. 1301 12/20/2013

    Do you need info for my drives?
    No. The MoBo is what we need. Please delete some of the numbers in the serial number for security reasons by editing your post. Meanwhile I'll look up your MoBo.
      My Computers


  9. Posts : 119
    Windows 10 Professional (x64) Version 1607 (build 14393.693)
    Thread Starter
       #19

    HippsieGypsie said:
    No. The MoBo is what we need. Please delete some of the numbers in the serial number for security reasons by editing your post. Meanwhile I'll look up your MoBo.
    Oops was that bad lol xD Nobody is looking right?
      My Computer


  10. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #20

    DENMON said:
    Oops was that bad lol xD Nobody is looking right?
    Ya never know these days.

    Is this what you have comparing it to the Advisor page? Not sure about the Rev 1.xxx. Might be the first generation of the board? Not that it matters all that much.

    MAXIMUS VI HERO | Motherboards | ASUS USA
      My Computers


 
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