Asus laptop No audio output device is installed after regular shutdown

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  1. Posts : 5
    Windows 10

    Asus laptop No audio output device is installed after regular shutdown

    Hello everyone,
    My laptop is Asus X555LJ with the i3-5010U and 4GB of DDR3.

    Now my problem goes like this: last week I shut down my laptop like I regularly do and the next morning it didn't have any sound, hovering over the sound icon in taskbar shows "No Audio Output Device is installed.". I uninstalled and then reinstalled the audio driver from asus, no joy, then from realtek website still no joy. I did a windows reset keeping only the files and I reinstalled all drivers and the sound worked for 3-5 minutes, then again, it didn't work. I just did a fresh install of windows 10 and let it install the drivers automatically and still no sound.
    There is nothing shown in Device Manager at Sound...., it isn't even on the list.

    I think this may be a hardware issue? Does anyone know what do I have to replace in order to have the sound back?

    Thanks in advance.
      My Computer

  2. pepanee's Avatar
    Posts : 1,383
    Windows 10 Professional

    Hi, I'm sorry you went through all that. You should've stated this the first time it happened before you did a fresh install of your computer; that's really inconvenient I'm sure.

    But let's try this method out.
    ONE possibility is that there has been a new driver for your audio card that has been released and stored at Microsoft Update, yet your computer is incompatible with the driver update, somehow.

    So let's try this out:
    1) Search for, and open, Device Manager
    2) Click the arrow next to Audio inputs and outputs
    3) Double click your audio driver that you are certain it is... (for example: on my computer there's 5 audio devices like microphone, Line-in, etc... yet I know that my audio driver is definitely "Speakers(SB Audigy)", and not the other ones)
    4) At the top of the new window, press Driver
    5) Press the Roll Back Driver button.
    6) Wait for the thing to finish.
    7) Restart the computer, does audio work?
      My Computer

  3. Posts : 5
    Windows 10
    Thread Starter

    Hi pepanee, thank you for the quick reply, it wasn't that inconvenient as I made a backup of the files and moved it to another computer.

    As stated above, there is nothing in my Device Manager regarding the Sound devices... look at this printscreen:
      My Computer

  4. pepanee's Avatar
    Posts : 1,383
    Windows 10 Professional

    I see.

    At the top, press Action > Scan for hardware changes
    if nothing interesting happens, press Action again > Add legacy hardware. Try to install it this way.

    You said you downloaded it from online installed it and it worked for 3-5 minutes. Install it this way if the above didn't work. Then go to Device Manager and try to Roll Back The Driver, ya?
      My Computer

  5. Posts : 5
    Windows 10
    Thread Starter

    Yes, no. The roll back option is blacked out(, after the driver install it says : The device cannot start.(code 10), also I tried adding a legacy hardware before.

    But I believe it is a hardware issue, forgot to mention, after the 3-5 minutes it worked, when it stopped I don't know why but I pressed near the touchpad and it worked until I lifted my hand. No joy since then.

    I think that's the exact location of part 90NB0620-R10020( which seems to have the realtek ALC3236 on it. So I fire off my question, would replacing this part restore my sound thinking its a hardware issue? I don't really care about the cost because I already tried everything I found online and it still doesn't work.
      My Computer

  6. Posts : 32,306
    windows 10 professional version 1607 build 14393.969 64 bit

    The device manager is displaying two missing sections:
    Audio Inputs and Outputs
    Sound, Video, and Game Controllers

    Using msconfig and task manager place your computer in clean boot:
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    On the ASUS web site, enter your product or serial number and download the drivers for your computers configuration and operating system?

    Also open control panel > large or small icons > troubleshooting > on the left pane click view all > run multiple troubleshooters:
    Hardware and Devices
    Playing Audio
    Recording Audio
    Video Playback
    For each click advanced and make sure automatic repair is checked.
    And in each view the detailed information and post images of any parts that were not fixed.

    On HP computers there is UEFI diagnostics. These diagnostics are viewed when in the bios. They enable you to test every hardware device on the computer. Do you have any on board diagnostic studies in the bios? If so run them as extensive or loop until failure tests. Also run component tests on audio and video.

    Sometimes when drivers fail to download it indicates hardware failure. When you reboot typically the operating system install default Microsoft drivers. So having nothing in device manager may indicate hardware failure. If there are on board diagnostic in the bios similar to HP it will often present a failure code.

    What is your computers video card? Nvidia? or Intel?

    Let us know what happens with the windows troubleshooter and the download of drivers in clean boot. If they fail in clean boot maybe another attempt in safe mode to get the drivers.

    In the left lower corner search type msinfo32. Let it load for a while. Please post a onedrive share link into the thread.
      My Computer

  7. Posts : 5
    Windows 10
    Thread Starter

    Can't test all that right now, nor I see any point, as I just tried what I said in my above post...I pressed lightly on the location indicated in my above post and it worked again, for 10-15 minutes, so its definitely a hardware issue.

    There aren't any board diagnostics in bios.

    The video card is nVidia 920M. It says under My Computer here on the forum.
      My Computer

  8. Posts : 5
    Windows 10
    Thread Starter

      My Computer

  9. Posts : 1
    Win 10

    I've been having the exact same issue as TasusO (same model of Asus laptop ect.), pretty sure its a hardware issue because when it does decide to work if it gets moved or bumped itll cut out. Also when it decides to work theres occasionally crackling before it cuts out completely -mostly though it just cuts, without the crackling.
      My Computer

  10. spunk's Avatar
    Posts : 2,332
    Windows 10 Pro

    I pressed lightly on the location indicated in my above post and it worked again, for 10-15 minutes, so its definitely a hardware issue.
    This part needs to be replaced.
      My Computer

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