USB Infinity pedal not connecting - Windows connect, disconnect sound

Hi

This foot pedal was perfectly until about two weeks ago. I am a transcriptionist and so need this to stop and start audio while i type it.

I am running windows 10 on a Toshiba Tecra A8 laptop. I have just upgraded to the Creator version but it was doing the same thing on the previous version.

When I put my foot on the foot pedal I get the windows disconnect sound and then the connect sound and the play button does not work.

I also get HIDwatch 1167 error when I try to use another transcription software. Are the two related??

I am at my wits end. Can anyone help please?

Hi

The foot pedal is Infinity (made by VEC) In USB 2.

I have no yellow flags.

I have been in touch with the makers and they tell me there are no drivers with the pedal. They come with the software.

I have spoken with the software people and they tell me it is a windows problem. Going round in circles here.

When you look in the Device Manager in the HID area its very busy - should there be so many entries?

Attachment 138561

Yea, it's normal to have a lot of HID devices listed. More to try

• Make sure laptop is plugged in. If foot pedal has an AC source, it should be plugged in too
• Option Two to Disable USB selective selective suspend Turn On or Off USB Selective Suspend in Windows 10 Windows 10 Performance Maintenance Tutorials
• For each USB root hub, Do not allow computer to turn off device

Re: HIDwatch error. From google, if that was from NCH Express free, only the Alto pedal works with their free version
Infinity USB Foot Pedal (IN-USB-2)

/* EDIT */
Run the 32 or 64 bit version of USBTreeView (based on if you have 32 or 64 bit windows running). When you connect the foot pedal, do you see a new USB device appear?

Hi

ComputerGeek said:

Yea, it's normal to have a lot of HID devices listed. More to try

• Make sure laptop is plugged in. If foot pedal has an AC source, it should be plugged in too

Laptop is plugged into the mains and there is no ac source for the pedal.

• Option Two to Disable USB selective selective suspend Turn On or Off USB Selective Suspend in Windows 10 Windows 10 Performance Maintenance Tutorials
• For each USB root hub, Do not allow computer to turn off device

I have already done this.

Re: HIDwatch error. From google, if that was from NCH Express free, only the Alto pedal works with their free version
Infinity USB Foot Pedal (IN-USB-2)


I am not running this software and know about this issue. It should not affect the software I am using.


/* EDIT */
Run the 32 or 64 bit version of USBTreeView (based on if you have 32 or 64 bit windows running). When you connect the foot pedal, do you see a new USB device appear?

I have downloaded this and when i first run it i can see red blobs on the usb pedal. I have no idea what that means.

Attachment 138646

Was trying to learn if the foot pedal was being recognized (and stayed recognized by Windows) while it was plugged into the USB port. When it's recognized it appears with a name (such as USB composite device). The red blobs around that blue icon also indicate a device is plugged into the port.

Now that you've tried Spunk;s advice (checking if any yellow icons anywhere in Device Manager) and we've verified the device is detected - the only other thing that come's to mind, is try uninstalling then reinstalling the software that comes with it. Download and use Revo Uninstaller (free) to assure all bits and pieces of the software are completely removed. Let the uninstaller tell you its complete before following Revo prompts to continue looking for any left overs to be removed.

Then try reinstall. Hope that might help

Hi

thanks for your help with this.

There is no software with the pedal. The software that you use contains the drivers i understand.

For future reference:

Probable cause of disconnect and re-connect here was loss of connection on the USB cable while using of the device. Either insufficient power, or a faulty device connection.

First, check for sufficient USB power: Connect device to a different USB port. Do not connect through a USB hub.

Second, check for faulty device: Try device on a different computer. Check cable is not flexing/tugging on the USB port while using the device.