USB Infinity pedal not connecting - Windows connect, disconnect sound


  1. Posts : 24
    Win 10
       #1

    USB Infinity pedal not connecting - Windows connect, disconnect sound


    Hi

    This foot pedal was perfectly until about two weeks ago. I am a transcriptionist and so need this to stop and start audio while i type it.

    I am running windows 10 on a Toshiba Tecra A8 laptop. I have just upgraded to the Creator version but it was doing the same thing on the previous version.

    When I put my foot on the foot pedal I get the windows disconnect sound and then the connect sound and the play button does not work.

    I also get HIDwatch 1167 error when I try to use another transcription software. Are the two related??

    I am at my wits end. Can anyone help please?
      My Computers

  2. spunk's Avatar
    Posts : 3,420
    Windows 11 Pro 64 Bit 21H2
       #2

    What is the make and model of the foot pedal?
    Hold down the Windows Key + X and choose Device Manager. Do you have any Yellow Flags next to any USB Devices? If so, right click it and Uninstall it, then remove the USB cable from the computer and restart the computer. When you come back up, plug the cable into a different USB port.
    You can also go to the foot pedal manufacturers support/download drivers site and look for an updated driver.
      My Computer


  3. Posts : 24
    Win 10
    Thread Starter
       #3

    Hi

    The foot pedal is Infinity (made by VEC) In USB 2.

    I have no yellow flags.

    I have been in touch with the makers and they tell me there are no drivers with the pedal. They come with the software.

    I have spoken with the software people and they tell me it is a windows problem. Going round in circles here.

    When you look in the Device Manager in the HID area its very busy - should there be so many entries?

    Attachment 138561
      My Computers


  4. Posts : 253
    Windows 10 Pro x64
       #4

    Yea, it's normal to have a lot of HID devices listed. More to try


    Re: HIDwatch error. From google, if that was from NCH Express free, only the Alto pedal works with their free version
    Infinity USB Foot Pedal (IN-USB-2)

    /* EDIT */
    Run the 32 or 64 bit version of USBTreeView (based on if you have 32 or 64 bit windows running). When you connect the foot pedal, do you see a new USB device appear?
      My Computer


  5. Posts : 24
    Win 10
    Thread Starter
       #5

    Hi
    ComputerGeek said:
    Yea, it's normal to have a lot of HID devices listed. More to try
    • Make sure laptop is plugged in. If foot pedal has an AC source, it should be plugged in too



    Laptop is plugged into the mains and there is no ac source for the pedal.








    I have already done this.

    Re: HIDwatch error. From google, if that was from NCH Express free, only the Alto pedal works with their free version
    Infinity USB Foot Pedal (IN-USB-2)


    I am not running this software and know about this issue. It should not affect the software I am using.


    /* EDIT */
    Run the 32 or 64 bit version of USBTreeView (based on if you have 32 or 64 bit windows running). When you connect the foot pedal, do you see a new USB device appear?
    I have downloaded this and when i first run it i can see red blobs on the usb pedal. I have no idea what that means.

    Attachment 138646
      My Computers


  6. Posts : 253
    Windows 10 Pro x64
       #6

    Was trying to learn if the foot pedal was being recognized (and stayed recognized by Windows) while it was plugged into the USB port. When it's recognized it appears with a name (such as USB composite device). The red blobs around that blue icon also indicate a device is plugged into the port.

    Now that you've tried Spunk;s advice (checking if any yellow icons anywhere in Device Manager) and we've verified the device is detected - the only other thing that come's to mind, is try uninstalling then reinstalling the software that comes with it. Download and use Revo Uninstaller (free) to assure all bits and pieces of the software are completely removed. Let the uninstaller tell you its complete before following Revo prompts to continue looking for any left overs to be removed.

    Then try reinstall. Hope that might help
      My Computer



  7. Posts : 24
    Win 10
    Thread Starter
       #7

    Hi

    thanks for your help with this.

    There is no software with the pedal. The software that you use contains the drivers i understand.
      My Computers


  8. Posts : 16
    Windows 10
       #8

    For future reference:

    Probable cause of disconnect and re-connect here was loss of connection on the USB cable while using of the device. Either insufficient power, or a faulty device connection.

    First, check for sufficient USB power: Connect device to a different USB port. Do not connect through a USB hub.

    Second, check for faulty device: Try device on a different computer. Check cable is not flexing/tugging on the USB port while using the device.
      My Computer


 

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