headset connected but not working / can't test sound of audio device Solved

  1.    #1

    headset connected but not working / can't test sound of audio device

    I have plantronics headset that works on a laptop OS win 10 64bit.
    But it doesn't work on my desktop PC OS won 10 64bit.
    downloaded and installed the latest drivers.
    It's a plantronics legend UC headset

    on the audio device manager there are no bars next to the headset device.
    See screenshot.

    any ideas how to fix this?
    Attached Thumbnails Attached Thumbnails headset no green bars.JPG  
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 13,339
    Windows 10 Pro x64 Build 1809

    Hi Tom Degang. Welcome to the TenForums.

    If you click on device will it allow you to configure? (Lower left) What does it have under properties, lower right.

    Could you share what type of sound card you have. With Realtek there is Realtek Audio manager with a separate set of settings.

      My ComputerSystem Spec

  3.    #3

    Hi Ken,
    My soundcard is a NVIDIA high definition audio.
    I can't configure the device.
    See screenshots for properties
    Click image for larger version. 

Name:	sound.jpg 
Views:	8 
Size:	56.9 KB 
ID:	130453Click image for larger version. 

Name:	plantronics properties 1.jpg 
Views:	8 
Size:	48.0 KB 
ID:	130450Click image for larger version. 

Name:	plantronics properties 2.jpg 
Views:	8 
Size:	23.4 KB 
ID:	130451Click image for larger version. 

Name:	plantronics properties 3.jpg 
Views:	8 
Size:	69.8 KB 
ID:	130452
      My ComputerSystem Spec

  4.    #4

    problem solved.
    Did a clean re-install of win 10.
      My ComputerSystem Spec


Related Threads
HelloSo three days ago I wiped all of my drives and installed Windows 10. I have a Corsair Vengenace 2100 headset. I installed the realtek drivers from ASUS download section for my motherboard and then I installed the headset drivers.The problem is...
A few weeks back I got an ASUS ROG GL752VW. During my initial set up in the first few days, I went into device manager, to my sound card, which is Conexant brand and updated the drivers. This caused the sound on my laptop to completely stop working...
Hello, I have headset Genius HS-500X and it has 2 seperate cables for audio and mic. The problem is that my laptop has only 1 jack with headphones and microphone icon, so it should be a combo jack. About 2 months ago I've bought an splitter (...
Since upgrading to Windows 10, 64-bit, I have no audio on the headset. Also, speakers are not muted when headset is plugged in. Headset checks out O.K. on sound test. HP Pavillion 500-249 Desktop.
Yesterday my audio worked fine on both my speakers on my laptop (Dell Inspiron/N5110) and headphones. Then all of a sudden they stopped working. I have made sure that all the volumes are not muted. I did a troubleshoot on playing audio and it said...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:13.
Find Us