I think many questions can be answered if you'd please run these two reports

List any Problem devices
  • Make sure devices are connected and powered on
  • Click the Start Orb (in lower left corner), type msinfo32 in the search box. Hit Enter
  • Click the + sign next to Components to expand it
  • Click Problem Devices. Anything appear?
  • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  • On the other hand, if no devices are listed, tell me so

Generate and attach a DirectX report

  • In the search box type dxdiag then hit Enter
  • Dxdiag window will appear. Notice progress in lower left window corner
  • When done, click Save Information button and save as a text file to your Desktop
  • Upload the file to your next post