Headphones stopped working without reason, but speakers work perfectly


  1. Posts : 2
    Windows 10
       #1

    Headphones stopped working without reason, but speakers work perfectly


    Hi there guys, first post here so please do mind I'm a newbie

    So I've got an ASUS ROG G551JK laptop for almost 2 years already. Never had this problem before.

    While I was playing CS:GO I tried to tweak the sound quality a little bit from the Realtek HD Audio Manager. The game was running and minimalized. The default sound quality was 24 bits, 48000 Hz (Studio Quality). I changed it to 24 bits, 192000 Hz and the headphones stopped working. At least while they are plugged in the laptop. I tried them with two different devices and they work just fine. So the problem is not in them for sure. Note that the build in speakers work just fine, so the sound card is ok...I think...or I hope so...

    Immediately I quit CS:GO and tried to fix the problem by reinstalling the drivers of the sound card. I deleted the Realtek HD Audio Manager and reinstalled it again. Doesn't work. I deleted it again and left only the default drivers that Windows installs to run, doesn't help either. I installed previous versions of the Realtek HD Audio Manager, but didn't help. I even restored the whole Windows... without effect. I tried putting the Headphones as a default device, and it didn't work either. Updated the DirectX 12 to the latest possible version, didn't work. I spent at least 4 hours by searching all kinds of forums and threads and tried everything possible, again without any effects.

    So... the current situation is this:

    Speakers work perfectly. When I plug in the headphones the system knows that and switches to them (shuts the speakers up and brings the latest headphone volume back)...but there is no sound in them at all. Obviously the sound card "knows" that there are headphones plugged in but doesn't want to play the freaking sound. I really hope that this is a solvable software problem and I hope you guys will help me.

    The OS is Windows 10 Enterprise.
      My Computer

  2. bro67's Avatar
    Posts : 8,350
    Mac OS Catalina
       #2

    Open Device Manager, remove driver and device for your sound chipset, open up System in Control Panel, Click on Advanced System Settings to open System Properties, Click on Hardware tab, click on Device installation settings, change to no to not allow Windows to automatically install driver and device when you reboot, click ok, reboot, log in, install the correct driver for that device off of a USB stick by running the .exe file for it. Then reboot and everything should be back to normal.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Well I don't know WTF happened, but everything is perfect now and I didn't do absolutely nothing about it. I mean after I posted this I went to sleep, the laptop was in Sleep mode and now I wake up and the Headphones are working perfectly I don't know how the hell is this thing even possible?

    @bro67 thank you for the attempt to fix it. I will remember it if there are new problems.
      My Computer

  4. bro67's Avatar
    Posts : 8,350
    Mac OS Catalina
       #4

    Windows Gremlins. Sleep Mode is bad about stuff not coming back to life. If you are going to bed, shut it down, especially with the update coming out today. Check in Updates that it asks for you to restart, that you are not set to download from other machines on the network.

    I know that some will think that I was blunt. It sometimes is just easier to type out the steps for someone. Even I forget where to get to some items at times.
      My Computers


 

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