Windows reset everything - Start menu - audio - etc?

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  1.    #1

    Windows reset everything - Start menu - audio - etc?

    My sons PC has just been having odd issues... this is the newest.
    Booted.... it got to the lock screen (kind of) - and had the power icon in the corner. We chose restart
    Seemed fine... start chrome. Froze
    Force restart... start chrome. Froze.... ok chrome is messed up
    Force restart... uninstall chrome - kill the settings file... re-install ok.
    Start menu is missing some stuff?
    Popup states drive error, restart...
    restart... boots fine. chrome works... but the start menu is empty. like EMPTY of all the things he had in it.
    Only shows ALL APPS, and Power, and 2 blocks (for windows store and edge)
    He starts discord... audio settings are gone. He has to re-pick the devices.

    Thats all we have found so far... im stumped as to what is going on?

    on a side note, anyone have USB 3.0 issues with Gigabyte 990fxA-ud3?
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 4,139
    64bit Win 10 Pro ver 1903 Build 18362.267 and W10 Insider Build 18362.10005 and 18950

    If you are still having these problems I would suggest a repair install with an in-place upgrade:
      My ComputersSystem Spec

  3.    #3

    Yeah i will pass on that unless really needed. I just did a fresh install about a month ago on his system.. he has had weird issues since we got his computer. I have been using Win10 since launch and have had very few issues... his system has been plagued.
    Freezes, stutters, USB issues, etc.. The only major difference between our pc's is that his is an AMD build, mine is Intel.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 4,139
    64bit Win 10 Pro ver 1903 Build 18362.267 and W10 Insider Build 18362.10005 and 18950

    OK. Driver problems of the graphics card or motherboard are usually to blame but also the manufacturers can provide a lot of bloatware some of which can also cause problems. I would remove anything that is not essential and then try troubleshooting with a clean boot process and if you can get it to start properly then gradually add back in the various services and startup items until you find the one that causes the problem.

    If nothing works then you are back to the method I originally suggested, it is usually the answer and the bonus is that by following that method you do not lose any of your programs or files.
      My ComputersSystem Spec

  5.    #5

    Clean install was done - its Custom built pc (I won it actually) so it has nothing extra.
    He has only installed a few games on it, and a few things like Razer Synapse.
    I have updated the drivers for both the GPU and USB (Tried windows USB drivers and Gigabyte's USB drivers - its 3.0 only issue.)
    It starts fine... its just keeps having odd issues - strangest is the usb 3.0 ports just dont work. Plug an xbox controller in, it works for about 20 seconds then stops. Headset, works... then freezes the pc up when something stops using the headset (like closing skype)
    ALl of this is on a FRESH full wipe clean install of windows 10. Motherboard Bios is updated too... The guy that built it said he has heard of a usb 3.0 issue but i cant find anything.
      My ComputerSystem Spec

  6. Arc's Avatar
    Posts : 1,626
    Microsoft Windows 10 Home

    Please let us know the source of the drivers you installed. Was it the driver CD that came with the motherboard, or was it windows updates that configured the drivers?
      My ComputerSystem Spec

  7.    #7

    the windows default first (to see if it worked) - then used the one from Gigabyte's driver page for the motherboard.
    GIGABYTE - Motherboard - Socket AM3+ - GA-990FXA-UD3 (rev. 4.0)
    (They havent updated that driver since 3/18/15!)
      My ComputerSystem Spec

  8. Arc's Avatar
    Posts : 1,626
    Microsoft Windows 10 Home

    You should have stayed with the drivers provided by windows. They work the best and almost never fail. Windows 10 is very driver efficient.

    If I have been in your place, I would have performed a Clean Install at first. Then I would have Device Driver Automatic Installation turned on and Run and Install Windows Updates to get all the drivers.

    If that is a bit time consuming, I would suggest you do the same.

    If the issue still persists, we may check it in depth.
      My ComputerSystem Spec

  9.    #9

    but I did that.. I ran clean windows with updated drivers for a few weeks. It does the same thing... Im starting to wonder if there is something wrong with the motherboard.
      My ComputerSystem Spec

  10. Arc's Avatar
    Posts : 1,626
    Microsoft Windows 10 Home

    If you think so, and if the motherboard is within warranty, try to get a replacement. You can try to RMA it.

    Otherwise, a long series of actions will be involved before blaming the motherboard, because the board cannot be tested itself.
    Last edited by Arc; 18 Jul 2016 at 13:40. Reason: Typo ... I typed RAM in place of RMA; somebody thought I dont know ...
      My ComputerSystem Spec

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