Can't Get Sound Driver To Work On This Laptop for the life of me


  1. Posts : 7
    Windows 10
       #1

    Can't Get Sound Driver To Work On This Laptop for the life of me


    I have this Thomson NeoBook laptop (Model is WWNEO14A4BK64-P), and I can't get the sound on it to work. I managed to get nearly every driver installed except for an unknown one that I can't find for some reason.

    For the sound driver I've tried multiple drivers. One of them gets installed but I get the "No output found" with the red X. The best one I found actually installs and I get the sound icon working but no sound output. Like I can change the volume and stuff but no sound so it must be the wrong driver.

    Maybe the "unknown" one is a dependency for it to work. The hardware ID for it is:

    ACPI\VEN_ESSX&DEV_8316
    ACPI\ESSX8316
    *ESSX8316

    The sound one is "Intel SST Audio Device (WDM)." Hardware IDs are:

    ACPI\VEN_8086&DEV_22A8
    ACPI\808622A8
    *808622A8

    Sound icon works but no sound comes out of either speakers or headphones. I have another Thomson and it has the same problem so I know it's a driver not hardware issue. Everything else works but it's that one thing and it's been driving me crazy. Any help would be highly appreciated!!!

    - - - Updated - - -

    Anyone?
      My Computer


  2. Posts : 137
    Win10
       #2

    I think the top one is a Realtek high definition audio driver
      My Computer


  3. Posts : 1,223
    Windows 10
       #3

    Everest ES8316 audio chipset.
      My Computer


  4. Posts : 16,895
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    pcwhiz24 said:
    The sound one is "Intel SST Audio Device (WDM)." Hardware IDs are:
    ACPI\VEN_8086&DEV_22A8
    ACPI\808622A8
    *808622A8
    Install & run the Intel Driver & support assistant.
    Intel DnSA download


    As for the rest, what hardware does Thomson say you have and don't they provide drivers for hardware in their computers?


    Denis
      My Computer


  5. Posts : 1,937
    Windows 7 Home Premium x64
       #5

    Try3 said:

    As for the rest, what hardware does Thomson say you have and don't they provide drivers for hardware in their computers?

    problem is that Thomson does not provide them for some of their laptop models on their web site

    see this old topic
    Can't find drivers for this laptop
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:40.
Find Us




Windows 10 Forums