Bluetooth earphones get disconnected only by MS Teams?


  1. GoodFellow
    Posts : 4
    Windows 10
       New #1

    Bluetooth earphones get disconnected only by MS Teams?


    Hi,

    I am running a Windows 10 Home Build 19044.2006 (21H2) machine. My audio output is not working anymore, but it is another story. For everything with audio output I am forced to use bluetooth earphones and I am pretty satisfied with it, but as soon as it comes to attending a video call using Microsoft Teams my Bluetooth earphones Anker Soundcore Liberty Neo are on strike. Normally they deliver sound for hours of gaming, but making a video call always results in connection issues. After 15-30 minutes of meeting the earphones simply get disconnected. As a matter of fact I have similar issues with a Mac Book Pro using these earphones and Microsoft Teams. They work for anything just fine except Microsoft Teams. I just don't know how to deal with it - does anyone use Microsoft Teams for work conferences with bluetooth, which bluetooth earphones/headphones can you recommend for proper calls? I am looking for ones I can rely on.
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  3. cereberus
    Posts : 15,487
    Windows10
       New #2

    GoodFellow said:
    Hi,

    I am running a Windows 10 Home Build 19044.2006 (21H2) machine. My audio output is not working anymore, but it is another story. For everything with audio output I am forced to use bluetooth earphones and I am pretty satisfied with it, but as soon as it comes to attending a video call using Microsoft Teams my Bluetooth earphones Anker Soundcore Liberty Neo are on strike. Normally they deliver sound for hours of gaming, but making a video call always results in connection issues. After 15-30 minutes of meeting the earphones simply get disconnected. As a matter of fact I have similar issues with a Mac Book Pro using these earphones and Microsoft Teams. They work for anything just fine except Microsoft Teams. I just don't know how to deal with it - does anyone use Microsoft Teams for work conferences with bluetooth, which bluetooth earphones/headphones can you recommend for proper calls? I am looking for ones I can rely on.
    g

    You have to go to settings, devices in Teams, and select custom set up and then select bluetooth devices.

    Also turn off bluetooth on nearby mobile phones as they can be quite aggressive in hijacking connections.
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