Windows updates broke sound

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  1. Posts : 3
    Windows 10
       #1

    Windows updates broke sound


    Hi all

    New to the forum.

    Frustratingly, after allowing Windows 10 to update on 10th August 2022, with KB5015730 and KB5016616 my sound is totally ruined. Very low volume, quality completely gone, its just tin sounding low volume.

    Was working perfectly before and had been tweaked to sound as perfect for my main use, gaming. The difference post these two updates is night and day, its dreadful now.

    I use a Razer Tiamat 7.1 v2 (with 5 speakers per ear). It did sound incredible pre these two updates.

    I cannot find a number of the settings I used previously to tweak the sound. They just dont appear to be available in Windows anymore. I've used Realtek Audio Console, it had reset a number of settings, I've restored those, but the sound levels and volumes are maybe 10-15% of what they used to be, and again, the quality has totally disappeared.

    It was definitely these two updates that have lead to the problem, which one is responsible I am not sure yet.

    Any advice on how to fix and resolve please?

    Cheers
    Vin
      My Computer


  2. Posts : 37,694
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    KB5015730 - net framework KB5016616 -> .1889
    It was definitely these two updates that ..led to the problem
    Hi, just wondering- have you confirmed that by uninstalling those updates?
    (Or reverting using System Restore e.g.)

    I've seen someone else report that Realtek settings are reverted to default when that driver is updated.

    Have you checked to see if that was updated around the same time?
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    I will be uninstalling those updates over the weekend and will report back.
    System and sound worked perfectly right up to the moment of those updates, broken as soon as restarted from those updates.
    I've checked the RealTek settings and they look correct.
    I noticed the update included or seemed to, .net changes and I also get a D3D error upon the first reboot. Shoddy MS updates in my view (and past experience). The headset is also using 3.5mm jacks, so not a USB type issue.
      My Computer


  4. Posts : 37,694
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Obviously do one, check, then the other... and check when your Realtek driver was last updated too.

    To note: KB5016616:
    Another bug has been fixed where certain games that use XAudio API may run into issues when playing sound effects
    Windows 10 KB5016616 released with new features (direct download links)

    KB5016616 Windows 10 19042.1889, 19043.1889, 19044.1889
      My Computers


  5. Posts : 2
    Windows 10
       #5

    Same issue. I did a system restore which cured it, but now KB5015730 and KB5016616 want to install again
      My Computer


  6. Posts : 37,694
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Also with the same device? You need to look for updates from the manufacturer.

    That's how Windows works with updates as you know.

    Have you discovered- as suggested- which of those two is responsible?

    You can hide (block) particular Windows Updates - tutorial available in the searchable Tutorial section.

    You can also do that with a 3rd party tool - tends to be easier.
    Pausing Windows Updates (tutorial available) gives you the time to set up the block (e.g. scan for updates with 3rd party tool, select what you wish to block and do that).

    Windows updates broke sound-untitled.pngWindows updates broke sound-untitled2.png

    I assume you both have Home - with Pro, it's easy to set updates to 'Notify' meaning no update automatically installs- only with your permission.
      My Computers


  7. Posts : 1,699
    Windows 7 Home Premium x64
       #7

    cumulative updates KB5015878 and KB5016616 update the Windows audio engine & service files (ex. audioeng.dll, audiosrv.dll), which seems to "break" or reset the audio, which is why my Realtek EQ (equalizer) settings in the Realtek HD Audio Manager app or Realtek Audio Control UWP app were lost after installing either one of those updates
      My Computers


  8. Posts : 3
    Windows 10
    Thread Starter
       #8

    Just to provide an update and the problem is fixed - It was KB5016616 at fault. Uninstalled and my sound recovered to previous quality and volume levels. Microsoft releasing a poor / broken patch update again?
    KB5015730 I also installed first and thought this may be the culprit as was .Net upgrades, but it was 6616 uninstall that fixed the problem.
      My Computer


  9. Posts : 2
    Windows 10
       #9

    I indivually uninstalled both updates but the problem remained, which was perplexing. I then found that my speaker configuration had switched from 2.1 to 5.1 surround, and that was the fix for me
      My Computer


  10. Posts : 1,648
    Windows 10 HOME 64-BIT
       #10

    All safe and SOUND here! :)
      My Computer


 

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