No sounds from Dell


  1. Posts : 3
    win10
       #1

    No sounds from Dell


    Hello,
    I have a Dell XPS desktop Win10 Pro 21H1 (OS build 19043.1348)
    I cannot hear any sounds
    in Device Manager under Sound ,video and game controllers
    it has 2 listing
    -NVIDIA high definition audio
    -Realtek audio both with no errors
    in sound Properties under the Playback tab
    it has 3 NVIDIA listings with a Red down arrow
    and a Speakers / Headphone listing with a Green check only when I
    plug in speakers or headphones otherwise it also is a red down arrow
    Thanks in advance for any help
      My Computer


  2. Posts : 357
    Windows 10
       #2

    Ok,

    Use the taskbar right click in the Speaker Icon and click sounds. Go to 'Playback' Tab

    For starters disable by a right click, any sound hardware that you are not seeing as the recognised device, theyre not needed ok. That means any SPDIF, HDMI, headphones, audio output to a TV. Especially the Nvidia output, which for me can be corrupt from the Windows store. Eliminate the connections that are not being used.

    Then disable any disabled devices from showing as it only will confuse you to what is actually being run, so it only shows you the audio device that is connected.

    I take it you are using the 'Green' circled connection out the back of the machine? If so, that will be the onboards 'Speakers' output and not anything else. Disable anything else which is in the list of devices which are not 'Speakers'

    Windows 10 is not very friendly
      My Computer

  3. fireberd's Avatar
    Posts : 2,474
    Win 11 Pro
       #3

    I do some support on the Dell forums. What is exact model number?
    Dell's require the Dell model specific driver and in most later models Waves MaxxAudio Pro that controls jack detection (and other audio functions).

    We find many problems are fixed by reinstalling the model specific sound driver. I can't link you to the model driver page without model number. But go to the link below and either enter your service tag number or model number to get the drivers.
    Support | Dell US
      My Computers


  4. Posts : 925
    Windows 10
       #4

    Desktop computers don't come with built-in speakers.

    You have to buy a pair of computer speakers and plug it in.
      My Computer


  5. Posts : 3
    win10
    Thread Starter
       #5

    Thanks for the reply

    Pluginz

    Ok,

    Use the taskbar right click in the Speaker Icon and click sounds. Go to 'Playback' Tab

    For starters disable by a right click, any sound hardware that you are not seeing as the recognised device, theyre not needed ok. That means any SPDIF, HDMI, headphones, audio output to a TV. Especially the Nvidia output, which for me can be corrupt from the Windows store. Eliminate the connections that are not being used.

    Then disable any disabled devices from showing as it only will confuse you to what is actually being run, so it only shows you the audio device that is connected.

    I take it you are using the 'Green' circled connection out the back of the machine? If so, that will be the onboards 'Speakers' output and not anything else. Disable anything else which is in the list of devices which are not 'Speakers'

    Windows 10 is not very friendly
    No sounds from Dell-untitled.jpg
    Yes I'm using Green' circled connection out the back of the machine Speakers/Headphones
    I did as you suggested and still get no sound
    when I right click the the green circled connection and click test
    I get an error! failed to play test tone
      My Computer

  6. fireberd's Avatar
    Posts : 2,474
    Win 11 Pro
       #6

    Still waiting for specific model number. Can't give advice without it.
      My Computers


  7. Posts : 3
    win10
    Thread Starter
       #7

    Thanks fireberd

    The model is XPS 8700
    I found Dell Maxx audiopro I unchecked mute in main tab and
    went to the advanced tab and clicked restore defaults
    but I still have no sound
      My Computer


  8. Posts : 357
    Windows 10
       #8

    Okies,

    Im going to have a guess and say that the motherboard inside your machine is possibly a Z87, which for me is not supported by Windows 8.1 / 10 and certainly not 11.

    There is possibly a fix and that means rather than use the onboard sound from the motherboard, and depending what processor you have, your only next option is to enable the onboard sound within the CPU, which for a Z87 and processors at the time would be an HD4600 range.

    So if you can, you'll need the correct CPU onboard graphics driver which i have as a starter for you, so download this one to start with.

    Intel VGA Windows 10

    Version 10.18.15.4248

    Then, once installed, go into the bios, find the CPU settings and enable 'CPU Audio'

    Should be good to go after that
      My Computer


 

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