Audio cutting out - but no latency issues, new hardware, up to date


  1. Posts : 2
    Win 10
       #1

    Audio cutting out - but no latency issues, new hardware, up to date


    Hi, really hope you can help me - I'm slowly going mad.

    Audio started cutting out (randomly, one or two secs say once a minute) after I updated windows and a ton of software a couple of months ago, after running latencymon I was seeing occasional bad latency on a few drivers. My hardware was 10+ years old, some drivers (e.g. graphics card) were very old - circa 2006 with no newer versions. So I upgraded my processor, MB and ram to pretty high spec. This was after trying to alter power settings on the processor etc - following the usual latency fixes, but all this made no difference.

    Post rebuild I installed the latest drivers from the manufacturer's websites and all seemed fine. Then about a month later audio started cutting out again, slowly at first but then it's got gradually worse. Although latencymon says my system shouldn't have a problem, it does.

    I don't see any pattern around the cutouts. It'll disappear then come back randomly. Regardless if I use the on board audio or my Focusrite 2i2 (connected via USB) the same issue occurs, whether I play out on chrome, musicbee, zoom or VLC.

    I use the PC for work calls and music production, so this is really important to fix this and I'd really appreciate some help if possible.

    Here's my latencymon stats:

    ____________________________________________________________________________________________________ _____
    CONCLUSION
    ____________________________________________________________________________________________________ _____
    Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
    LatencyMon has been analyzing your system for 0:04:24 (h:mm:ss) on processors 0,1,2,3,4,5,6,7,8,9,10 and 11.


    ____________________________________________________________________________________________________ _____
    SYSTEM INFORMATION
    ____________________________________________________________________________________________________ _____
    Computer name: HOME
    OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
    Hardware: Z590 VISION D, Gigabyte Technology Co., Ltd.
    CPU: GenuineIntel Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz
    Logical processors: 20
    Processor groups: 1
    RAM: 32590 MB total


    ____________________________________________________________________________________________________ _____
    CPU SPEED
    ____________________________________________________________________________________________________ _____
    Reported CPU speed: 360 MHz

    Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


    ____________________________________________________________________________________________________ _____
    MEASURED INTERRUPT TO USER PROCESS LATENCIES
    ____________________________________________________________________________________________________ _____
    The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

    Highest measured interrupt to process latency (µs): 135.70
    Average measured interrupt to process latency (µs): 4.065454

    Highest measured interrupt to DPC latency (µs): 134.10
    Average measured interrupt to DPC latency (µs): 1.479111


    ____________________________________________________________________________________________________ _____
    REPORTED ISRs
    ____________________________________________________________________________________________________ _____
    Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

    Highest ISR routine execution time (µs): 38.705556
    Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

    Highest reported total ISR routine time (%): 0.002948
    Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

    Total time spent in ISRs (%) 0.003113

    ISR count (execution time <250 µs): 28098
    ISR count (execution time 250-500 µs): 0
    ISR count (execution time 500-1000 µs): 0
    ISR count (execution time 1000-2000 µs): 0
    ISR count (execution time 2000-4000 µs): 0
    ISR count (execution time >=4000 µs): 0


    ____________________________________________________________________________________________________ _____
    REPORTED DPCs
    ____________________________________________________________________________________________________ _____
    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

    Highest DPC routine execution time (µs): 138.247222
    Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

    Highest reported total DPC routine time (%): 0.013877
    Driver with highest DPC total execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

    Total time spent in DPCs (%) 0.022334

    DPC count (execution time <250 µs): 87269
    DPC count (execution time 250-500 µs): 0
    DPC count (execution time 500-10000 µs): 0
    DPC count (execution time 1000-2000 µs): 0
    DPC count (execution time 2000-4000 µs): 0
    DPC count (execution time >=4000 µs): 0


    ____________________________________________________________________________________________________ _____
    REPORTED HARD PAGEFAULTS
    ____________________________________________________________________________________________________ _____
    Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

    NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

    Process with highest pagefault count: system

    Total number of hard pagefaults 47
    Hard pagefault count of hardest hit process: 20
    Number of processes hit: 5


    ____________________________________________________________________________________________________ _____
    PER CPU DATA
    ____________________________________________________________________________________________________ _____
    CPU 0 Interrupt cycle time (s): 1.649173
    CPU 0 ISR highest execution time (µs): 22.259444
    CPU 0 ISR total execution time (s): 0.008745
    CPU 0 ISR count: 8896
    CPU 0 DPC highest execution time (µs): 138.247222
    CPU 0 DPC total execution time (s): 0.323553
    CPU 0 DPC count: 50408
    ____________________________________________________________________________________________________ _____
    CPU 1 Interrupt cycle time (s): 0.260745
    CPU 1 ISR highest execution time (µs): 0.0
    CPU 1 ISR total execution time (s): 0.0
    CPU 1 ISR count: 0
    CPU 1 DPC highest execution time (µs): 53.027778
    CPU 1 DPC total execution time (s): 0.002598
    CPU 1 DPC count: 608
    ____________________________________________________________________________________________________ _____
    CPU 2 Interrupt cycle time (s): 0.443160
    CPU 2 ISR highest execution time (µs): 0.0
    CPU 2 ISR total execution time (s): 0.0
    CPU 2 ISR count: 0
    CPU 2 DPC highest execution time (µs): 124.733889
    CPU 2 DPC total execution time (s): 0.057641
    CPU 2 DPC count: 7298
    ____________________________________________________________________________________________________ _____
    CPU 3 Interrupt cycle time (s): 0.233330
    CPU 3 ISR highest execution time (µs): 0.0
    CPU 3 ISR total execution time (s): 0.0
    CPU 3 ISR count: 0
    CPU 3 DPC highest execution time (µs): 32.898889
    CPU 3 DPC total execution time (s): 0.000673
    CPU 3 DPC count: 178
    ____________________________________________________________________________________________________ _____
    CPU 4 Interrupt cycle time (s): 0.225495
    CPU 4 ISR highest execution time (µs): 0.0
    CPU 4 ISR total execution time (s): 0.0
    CPU 4 ISR count: 0
    CPU 4 DPC highest execution time (µs): 43.287778
    CPU 4 DPC total execution time (s): 0.002558
    CPU 4 DPC count: 571
    ____________________________________________________________________________________________________ _____
    CPU 5 Interrupt cycle time (s): 0.243801
    CPU 5 ISR highest execution time (µs): 0.0
    CPU 5 ISR total execution time (s): 0.0
    CPU 5 ISR count: 0
    CPU 5 DPC highest execution time (µs): 38.732778
    CPU 5 DPC total execution time (s): 0.001317
    CPU 5 DPC count: 332
    ____________________________________________________________________________________________________ _____
    CPU 6 Interrupt cycle time (s): 0.200054
    CPU 6 ISR highest execution time (µs): 0.0
    CPU 6 ISR total execution time (s): 0.0
    CPU 6 ISR count: 0
    CPU 6 DPC highest execution time (µs): 39.670556
    CPU 6 DPC total execution time (s): 0.000767
    CPU 6 DPC count: 212
    ____________________________________________________________________________________________________ _____
    CPU 7 Interrupt cycle time (s): 0.273093
    CPU 7 ISR highest execution time (µs): 0.0
    CPU 7 ISR total execution time (s): 0.0
    CPU 7 ISR count: 0
    CPU 7 DPC highest execution time (µs): 50.528333
    CPU 7 DPC total execution time (s): 0.001656
    CPU 7 DPC count: 449
    ____________________________________________________________________________________________________ _____
    CPU 8 Interrupt cycle time (s): 3.706358
    CPU 8 ISR highest execution time (µs): 38.705556
    CPU 8 ISR total execution time (s): 0.156151
    CPU 8 ISR count: 19202
    CPU 8 DPC highest execution time (µs): 119.444444
    CPU 8 DPC total execution time (s): 0.787076
    CPU 8 DPC count: 26057
    ____________________________________________________________________________________________________ _____
    CPU 9 Interrupt cycle time (s): 0.186089
    CPU 9 ISR highest execution time (µs): 0.0
    CPU 9 ISR total execution time (s): 0.0
    CPU 9 ISR count: 0
    CPU 9 DPC highest execution time (µs): 61.308889
    CPU 9 DPC total execution time (s): 0.002282
    CPU 9 DPC count: 614
    ____________________________________________________________________________________________________ _____
    CPU 10 Interrupt cycle time (s): 0.218908
    CPU 10 ISR highest execution time (µs): 0.0
    CPU 10 ISR total execution time (s): 0.0
    CPU 10 ISR count: 0
    CPU 10 DPC highest execution time (µs): 61.262222
    CPU 10 DPC total execution time (s): 0.000963
    CPU 10 DPC count: 242
    ____________________________________________________________________________________________________ _____
    CPU 11 Interrupt cycle time (s): 0.288515
    CPU 11 ISR highest execution time (µs): 0.0
    CPU 11 ISR total execution time (s): 0.0
    CPU 11 ISR count: 0
    CPU 11 DPC highest execution time (µs): 62.6150
    CPU 11 DPC total execution time (s): 0.001974
    CPU 11 DPC count: 300
    ____________________________________________________________________________________________________ _____
      My Computer


  2. Posts : 2,585
    Win 11
       #2

    Do you have the Gigabyte Easy Tune installed? It has been known to cause audio recording problems. I had that on my recording studio system and was having dropouts, a DAW PC builder advised me about Easy tune. I uninstalled it and drop outs were eliminated. Easy Tune may not be the only thing but a start.

    I have also encountered dropouts with the Internet NIC enabled (random not everytime) so to eliminate the potential I disable Internet when doing any recording studio audio work.

    I can't speak about current Google Chrome, but a couple years ago I installed it and immediately started getting dropouts. As it turned out the Google Updater, even with Internet disabled was causing it.

    Run Latency Mon longer, at least 10 or 15 minutes to see if anything pops up.
      My Computers


  3. Posts : 2
    Win 10
    Thread Starter
       #3

    Ok - ugh. It was my speakers... I've just gone and dropped £1000 on new hardware for nothing - and now I need some new speakers.

    FML
      My Computer


 

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