Bluetooth Connectivity Issue...


  1. Posts : 3
    Windows 7
       #1

    Bluetooth Connectivity Issue...


    Working on a friend's laptop running Windows 10. She is trying to connect a bluetooth speaker. She is not very tech savvy so I am attempting to help her. My own laptop is running Windows 7.

    Anyway, I managed to pair the speaker, and it is recognized by her system, however when running a music program on her laptop we cannot get any sound to emanate from her bluetooth speaker.

    Any ideas as to why? (I am much more familiar with Windows 7 than Windows 10).

    Thanks for any and all replies!
      My Computer

  2. steve108's Avatar
    Posts : 16,412
    19041.1348 - 2004/20H1 Pro x64
       #2

    Hello Technomann and welcome to tenforums ,

    If you try playing music from a different app or YouTube via browser, does that work? Have you checked the volume mixer in the system tray to make sure volumes are up - right click on the icon and select the option that lets you see various volume controls based on source.
      My Computer

  3. Berton's Avatar
    Posts : 11,991
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #3

    Around some Windows forums are a number of posts about issues with Bluetooth devices for audio but I've not seen a cure-all for them. I use a number of Bluetooth mice with my Notebooks and not much trouble.
      My Computers


  4. Posts : 12
    Win 10
       #4

    A few things to try..

    If you go to 'Settings' > 'System' > 'Sound' (or right-click the speaker in the notification tray and select 'Open Sound Settings')

    At the top of the screen, check that the bluetooth speaker is selected under 'Choose your output device', all sounds will go through the selected device unless changed in advanced sound options.

    At the bottom of the screen under 'Advanced sound options', click on 'App volume device preferences'. With your music app running, you should see which output device it's using.

    Also, some programs may have their own settings, so worth while checking them to see which output device it's using.

    If the bluetooth speaker has it's own volume buttons, try adjusting them if you haven't done so already.
      My Computer


  5. Posts : 3
    Windows 7
    Thread Starter
       #5

    steve108 said:
    Hello Technomann and welcome to tenforums ,

    If you try playing music from a different app or YouTube via browser, does that work? Have you checked the volume mixer in the system tray to make sure volumes are up - right click on the icon and select the option that lets you see various volume controls based on source.
    No sound will go through from any browser or music app...
      My Computer

  6. steve108's Avatar
    Posts : 16,412
    19041.1348 - 2004/20H1 Pro x64
       #6

    Technomann said:
    No sound will go through from any browser or music app...
    Try pairing it with a different PC or device to confirm it works.
      My Computer



  7. Posts : 3
    Windows 7
    Thread Starter
       #7

    steve108 said:
    Try pairing it with a different PC or device to confirm it works.
    It works with her Android phone just fine, but not with her Windows 10 laptop...
      My Computer

  8. Samuria's Avatar
    Posts : 6,561
    windows 10
       #8

    One key is what version of BT is on speakers and pc if there is a miss match thats often the problem the speed range is vastley different on BT versions
      My Computer

  9. Berton's Avatar
    Posts : 11,991
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #9

    This is what the Bluetooth on my newest Notebook with Win11 has:
    Bluetooth Connectivity Issue...-image.png
      My Computers

  10. steve108's Avatar
    Posts : 16,412
    19041.1348 - 2004/20H1 Pro x64
       #10

    Check the PC manufacturer website for Bluetooth driver and other driver updates.
    Consider reinstalling the Bluetooth driver.
    Try unpairing and repairing the speaker.
    Try the Windows Bluetooth Troubleshooter.
      My Computer


 

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