Dell XPS 15 9570 - Can't hear Line In Audio


  1. Posts : 7
    Windows 10 Home v.1809
       #1

    Dell XPS 15 9570 - Can't hear Line In Audio


    Greetings, Dell Community:

    Thanks for all your help in the past. I am again having an issue I resolved 2 years ago - I can't hear Line In Audio through the speakers on my laptop. I can see the meter moving fine. Specs:
    A)Dell XPS 15 9570;
    B)Running Win 10 Home 64-Bit Version 20H2;
    C)Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz;
    D) RAM - 8.00 GB (7.74 GB usable)

    Basically, I have a Casio SA-76 feeding into the laptop through a patch cord doing a Line in via the Headphone Jack. Upon opening MaxxAudio Pro, I keep getting, "Recording Device Is not Available", but in the Sound Settings I can see the meter moving back and forth as I hit keys on the keyboard. Upon opening VEGAS PRO 16, and clicking, "Arm for Record", I can also see the audio meter moving, but still can't hear it on the speakers. I also do have Stereo Mix enabled under the sound settings. Looking forward to a solution as I'd like to record some music soon. Looking forward to hearing back. Thanks so much.

    Respectfully,

    Ptah0921
      My Computer

  2. fireberd's Avatar
    Posts : 2,413
    Win 10 Pro, 21H1
       #2

    First question, are you using the Dell supplied Realtek sound driver for the 9570? We see a lot of problems on the Dell forums caused by not using the correct sound driver.

    Whether its needed or not, first step download and install/reinstall the Dell model specific sound driver. Maxxaudio needs the correct sound driver to work or work properly.
    Support for XPS 15 9570 | Drivers & Downloads | Dell US

    Consider upgrading to the latest 21H1 Win 10, too.

    I have a recording studio using Cakewalk (Sonar) and Studio One 4.6 Pro DAW's. I don't use the PC sound for recording, I have an external USB connected unit for recording.
      My Computers


  3. Posts : 863
    Windows 10
       #3

    You have to tell your laptop to retask your 3.5mm combo jack to line in (not mic in) through MaxxAudio Pro app AND probably have to buy a Y splitter so that you plug your patch cable to only 2 out of the 4 electric signal in the 4 pin combo jack.

    External microphone, headset, or speakers may not be supported - ideapad 100 - Lenovo Support UU
    Last edited by sandyt; 01 Aug 2021 at 11:10.
      My Computer


  4. Posts : 7
    Windows 10 Home v.1809
    Thread Starter
       #4

    fireberd said:
    First question, are you using the Dell supplied Realtek sound driver for the 9570? We see a lot of problems on the Dell forums caused by not using the correct sound driver.

    Whether its needed or not, first step download and install/reinstall the Dell model specific sound driver. Maxxaudio needs the correct sound driver to work or work properly.
    Support for XPS 15 9570 | Drivers & Downloads | Dell US

    Consider upgrading to the latest 21H1 Win 10, too.

    I have a recording studio using Cakewalk (Sonar) and Studio One 4.6 Pro DAW's. I don't use the PC sound for recording, I have an external USB connected unit for recording.
    Thank you.

    - - - Updated - - -

    fireberd said:
    First question, are you using the Dell supplied Realtek sound driver for the 9570? We see a lot of problems on the Dell forums caused by not using the correct sound driver.

    Whether its needed or not, first step download and install/reinstall the Dell model specific sound driver. Maxxaudio needs the correct sound driver to work or work properly.
    Support for XPS 15 9570 | Drivers & Downloads | Dell US

    Consider upgrading to the latest 21H1 Win 10, too.

    I have a recording studio using Cakewalk (Sonar) and Studio One 4.6 Pro DAW's. I don't use the PC sound for recording, I have an external USB connected unit for recording.
    Hello Again, Fireberd:

    Thanks again. Question: Regarding the external USB connected unit you have for recording, what is the name and model of the one you use? Please advise. I use VEGAS PRO 16. Thanks.


    Respectfully,


    Ptah0921

    - - - Updated - - -

    sandyt said:
    You have to tell your laptop to retask your 3.5mm combo jack to line in (not mic in) through MaxxAudio Pro app AND probably have to buy a Y splitter so that you plug your patch cable to only 2 out of the 4 electric signal in the 4 pin combo jack.

    External microphone, headset, or speakers may not be supported - ideapad 100 - Lenovo Support UU
    Hello SandyT:

    Would a *female* Y-splitter like this (Handy 3.5mm Audio Splitter Cable - Walmart.com - Walmart.com) be sufficient? Looking forward to hearing back. Thanks.
      My Computer


  5. Posts : 7
    Windows 10 Home v.1809
    Thread Starter
       #5

    sandyt said:
    You have to tell your laptop to retask your 3.5mm combo jack to line in (not mic in) through MaxxAudio Pro app AND probably have to buy a Y splitter so that you plug your patch cable to only 2 out of the 4 electric signal in the 4 pin combo jack.

    External microphone, headset, or speakers may not be supported - ideapad 100 - Lenovo Support UU

    Hello Again, fireberd and sandyt:

    Apologies for the delay in responding: Thanks so much again! I am happy to report I now have the issue solved. Got my Y-splitter and a pair of USB speakers and it is working beautifully! Appreciate all the help.

    Respectfully with Best Regards,

    Ptah0921
      My Computer

  6. fireberd's Avatar
    Posts : 2,413
    Win 10 Pro, 21H1
       #6

    My USB connected recording interface unit is an MOTU Ultralite MK5. Click on "My Computers" and you will see it listed.
      My Computers


 

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