Bluetooth Connecting Help - Headphones not showing up.

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  1. Posts : 7
    Windows 10 Home, OS Build 19042.985
       #1

    Bluetooth Connecting Help - Headphones not showing up.


    Ok so, firstly this is my first post, so hi everyone, and now onto the matter:

    About 3 days ago, I shut down my laptop for the day, no updates or anything and put my headphones away. When I opened it the next morning, my headphones were connected but kept disconnecting and going back to 'Paired'. I thought nothing of this and continued, until they just stopped working, so I tried turning everything off and on again, and it still wasn't fixed. I thought this was a problem with my headphones, so I charged them again, and it worked with other devices(my iPhone). I know it is not a problem with the headphones, as they work on my computer, and my work and home iPhones. I tried updating drivers and software, and the problem was still happening.

    Please can someone help me, those are my only headphones, and I need sound to listen to music, videos etc.

    Also my Windows Version Number is: Windows 10 Home Version 20H2, OS Build: 19042.985

    Thanks, and bye. 👋
      My Computer


  2. Posts : 16,932
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    When I've had a Bluetooth problem, I've deleted the Bluetooth device entries in
    Control panel, Devices & printers
    and this has let me set them up again from scratch.

    Others have said that this does not always allow them to set Bluetooth devices up again and they have had to make use of this set of Bluetooth tools
    Bluetooth command line tools
    See xzions post about how to use these Bluetooth command line tools - TenForums
    I have not had to use these tools myself but, as you'll see from the posts following xzions, other users thought they were very useful in resolving their problems.

    Best of luck,
    Denis
      My Computer


  3. Posts : 7
    Windows 10 Home, OS Build 19042.985
    Thread Starter
       #3

    Still not working, no bluetooth.


    Hi again, @Try3, I tried your method and installed the BT Command Tools, and followed your insructions exactly, but it just did nothing, not even an error messages(screenshot below), and I recently noticed that either that or something I did caused the bluetooth option to disappear completely, now there is no option to even turn on bluetooth, not even in control centre/action centre. Thank you for reading, bye.

    Bluetooth Connecting Help - Headphones not showing up.-capture.pngBluetooth Connecting Help - Headphones not showing up.-settings-04_06_2021-12_07_46.pngBluetooth Connecting Help - Headphones not showing up.-capture2.png
      My Computer


  4. Posts : 16,932
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #4

    Does a Bluetooth entry show in Device manager, network adapters?

    If not, go to the Acer support website then download & reinstall the Bluetooth driver.
    - Check that Device manager has a Bluetooth section
    - Then check the device is shown in Device manager, network adapters
    - Then check the on/off switch shows in Settings, Devices, Bluetooth
    Then try pairing again.

    I once had a pair of earphones that would only pair with my computer if I had first unpaired them from my phone. Once they were paired with the computer, I was able to re-pair them with my phone. I never understood the logic of this.

    Denis
      My Computer


  5. Posts : 7
    Windows 10 Home, OS Build 19042.985
    Thread Starter
       #5

    Thank you Try3/Denis, it worked perfectly!


    Ok so, I worked out the Bluetooth thing wasn't in Device manager, so I did reinstall the BT Driver, and it actually worked. I think the problem may be that I installed an older version of the Bluetooth driver, trying to fix it, but it even removed the Bluetooth option. Thank you for your help, and it worked well.
      My Computer


  6. Posts : 16,932
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    I'm glad it's fixed.

    If I suggested that now would be a suitable stage at which to make a system image on an external drive, would you know what I was talking about.

    Denis
      My Computer


  7. Posts : 7
    Windows 10 Home, OS Build 19042.985
    Thread Starter
       #7

    Reply


    Hi again, if by System Image, you mean create a kind of external backup of the system, then yes, I believe there is an option to do that in control panel. I have attached an image of how I would create a system image, although I am not sure if a Windows 7 tool would work with 10.

    Bluetooth Connecting Help - Headphones not showing up.-23d613ed-3e85-407f-8757-4b9b3db35e70.png
      My Computer


  8. Posts : 16,932
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #8

    Common system imaging utilities


    You shouldn't use the built-in utility 'Back up and restore (Windows 7)' utility you illustrated. MS said not to in their announcement of Windows 10 Version 1709 and have never withdrawn that warning

    imaging deprecated in Ver 1709 - TenForums



    Macrium Reflect [free edition] is an imaging utility that is often recommended in this forum and is so well-known here that you can get plenty of help for it.

    Backup and Restore with Macrium Reflect - TenForumsTutorials
    Macrium USB - TenForums

    Macrium Software Macrium Reflect Free
    Macrium Reflect KnowledgeBase - user guide [version-independent link]
    The free trial is currently v8 and it reverts to a permanent free v7 after 30 days. I understand that v8 will be made available as the permanent free version before the end of August 2021.

    It can also make bootable system images. This facility is called viBoot^^^.
    Macrium viBoot - Macrium KB
    Macrium viBoot - Create Virtual Machine using Macrium Image - TenForumsTutorials
    ^^^ viBoot used to require Windows 10 Pro because of the virtualisation method it worked with but v8 is more flexible. To find out if it really will work with Windows 10 Home, watch out for any progress made in New viBoot VM Options - TenForums



    Amongst the other system imaging utilities are:

    1 Acronis True Image - Normally paid for but
    - Owners of these disk brands can get free limited-capability versions from those companies.
    Seagate-Samsung-Maxtor disks [they call their version DiscWizard] - online help index with user manual download link
    WD disks - online help
    - These free versions depend on the presence of that brand of disk both to make system images & to restore system images.
    - The free versions allow full system imaging but not the incremental/differential imaging that the paid-for version allows.
    - Their branded USB stick can be enough to allow them to work but an SD card is not.
    2 AOMEI Backupper Standard Edition - Free Backup Software for Windows - Free version
    3 EaseUS ToDo Backup - Free version
    4 Paragon Backup & Recovery - Free version
    [Links 2-4 provided by Paul Black]


    All the best,
    Denis
      My Computer


  9. Posts : 7
    Windows 10 Home, OS Build 19042.985
    Thread Starter
       #9

    I assume then that you mean the Windows 10 settings tool, in Settings>Update and Security>Backup, and then insert a external drive and start that. If so, I will get started soon as I assume it will take a lot of time to backup 200gb.

    Thanks, bye.
      My Computer


  10. Posts : 16,932
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    Anonymous007 said:
    I assume then that you mean the Windows 10 settings tool, in Settings>Update and Security>Backup, and then insert a external drive and start that. If so, I will get started soon as I assume it will take a lot of time to backup 200gb.
    No, I was focussing on system imaging.
    - Restoring a system image overwrites the whole disk / partition with whatever was on it at the time the image was made and with all its properties.
    - So imaging then restoring the OS drive would fix, say, a bad change to your system which stopped Windows working correctly.
    - And imaging then restoring the whole disk containing the OS drive & its associated partitions would fix, say, a bad change to your system which stopped Windows booting.
    - I make a new system image every month to protect me from any foulup at the next Windows update.

    The item you mention is File history and this is a rolling backup of your files only rather than your system.
    - Create a File History Backup - TenForuumsTutorials
    - Providing for backing up your own files is also worthwhile but it is not a substitute for a system image.
    - Your own files will change much more frequently than your OS & applications do so they require more frequent backing up.
    - Your choice of backup utility is much wider than it is for system imaging. I just use batch files based on the built-in utility RoboCopy but that does take a fair bit of learning.
    - I back up my own files at varying frequencies. Some key files are backed up every time they change, others are backed up every hour, others are backed up weekly.

    Denis
      My Computer


 

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