No sound from TV with HDMI cable

Hello everyone,

I've built a desktop recently and everything is working properly until I connect it to my TV. Basically, I have no sound, even though the TV is properly detected by Windows. I have no problems whatsoever when my desktop is connected to my Lenovo high refresh monitor. So, below is how the volume shows up.



I've tried multiple things with no success:

• Updated my graphics drivers
• Tried different HDMI ports (from motherboard and gpu)
• Tried with HDMI cable from TV
• Tried with HDMI that came with my monitor
• Tried Windows troubleshooting
• Tried updating Realtek drivers directly on Device Manager (Windows said I already had the latest drivers)

Below you have an image that the TV is correctly detected and selected:



On Device Manager everything looks okay:



When I tried to see/edit the TV's sound properties basically I have nothing to change, and it says: "that the device was removed" and "no audio device is installed":



On "speakers configuration" on the image below it says "Unknown", which is weird:



Windows troubleshooting fails with two errors: "Volume is too low" and "audio services are not responding"



I have no more ideas, so I appreciate all the help you can give me.

Thank you in advance

I connected my laptop to my 12-year old Samsung TV with an HDMI cable. At first the sound was still on my PC. I am not sure why but after plugging/unlugging a few from my PC the sound just started to come out of my TV.

Here is the audio device in the Device Manager


Here is the playback device for the TV


If I click on the little speaker on the task bar


You said you tried updating the audio driver but it was up to date.
However, it is possible the existing audio driver is corrupt.

Instead get the latest audio driver from your motherboard support site.
Install this driver and overwrite the existing audio driver.

MisterEd said:

I connected my laptop to my 12-year old Samsung TV with an HDMI cable. At first the sound was still on my PC. I am not sure why but after plugging/unlugging a few from my PC the sound just started to come out of my TV.

Here is the audio device in the Device Manager


Here is the playback device for the TV


If I click on the little speaker on the task bar


You said you tried updating the audio driver but it was up to date.
However, it is possible the existing audio driver is corrupt.

Instead get the latest audio driver from your motherboard support site.
Install this driver and overwrite the existing audio driver.

Thank you for your reply.

I tried your suggestion, I even went to the point of uninstalling all the audio drivers from the Device Manager and then installed the Realtek driver from my motherboard manufacturer, but sadly, nothing really changed.

When looking at your printscreens, it is interesting to note, that the name SAMSUNG shows up on the Device Manager, but in my case doesn't. And I can't set a playback device because there are no speakers on my desktop, it should detect the TV, but it doesn't.

tsilva said:

Thank you for your reply.

I tried your suggestion, I even went to the point of uninstalling all the audio drivers from the Device Manager and then installed the Realtek driver from my motherboard manufacturer, but sadly, nothing really changed.

When looking at your printscreens, it is interesting to note, that the name SAMSUNG shows up on the Device Manager, but in my case doesn't. And I can't set a playback device because there are no speakers on my desktop, it should detect the TV, but it doesn't.

Looking at this again I realized my error. The Realtek driver is for the audio output from the motherboard to headphones or speakers. This works fine.

The audio output device when my TV or monitor is connected is the "AMD High Definition Audio Device". The driver for this probably comes from the AMD Radeon drivers. Have you tried reinstalling the AMD Radeon drivers?

I used an HDMI cable to hook my Asus VE228H (21.5-inch, 1080p) monitor. It has a built-in speaker.
It worked fine with the video and audio going to it.

MisterEd said:

Looking at this again I realized my error. The Realtek driver is for the audio output from the motherboard to headphones or speakers. This works fine.

The audio output device when my TV or monitor is connected is the "AMD High Definition Audio Device". The driver for this probably comes from the AMD Radeon drivers. Have you tried reinstalling the AMD Radeon drivers?

I used an HDMI cable to hook my Asus VE228H (21.5-inch, 1080p) monitor. It has a built-in speaker.
It worked fine with the video and audio going to it.

Sorry for taking so long to reply. Life with kids it is like that. 🤷

Probably it is a dumb question, how do you (clean) reinstall the AMD drivers?

It seems hard to be honest.

This is my first AMD system, so I'm not sure because the drivers are installed through the Adreline software. When I had Nvidia I would go to the Control Panel (or use DDU) to uninstall the drivers and then download the drivers directly from the Nvidia website and I could choose simply to install the drivers. This driver installation for AMD feels stupid (and bloated) compared to Nvidia.

AMD Cleanup Utility to Remove AMD Driver Files | AMD

stormy13 said:

AMD Cleanup Utility to Remove AMD Driver Files | AMD

Thank you for the suggestion. I've tried that program and nothing changed. The pc still doesn't recognize the audio :/

Try to plug your HDMI cable into a different HDMI port on your TV.

sandyt said:

Try to plug your HDMI cable into a different HDMI port on your TV.

Sadly, my tv only has two HDMI ports and one of them is actually not working, so, I only have one port to use HDMI.

tsilva said:

Sadly, my tv only has two HDMI ports and one of them is actually not working, so, I only have one port to use HDMI.

Then it's more likely that there is a problem with the tv itself, not on the computer's end.