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#1
Sound Not Working After Update From 2004 t0 20H2
Computer: Dell Inspiron 15 - 5558
Audio: Realtek ALC with Waves MaxxAudio't
After an unwanted update to Windows 20H2, my sound no longer worked. I went back to 2004, but my sound still doesn't work.
Device manager only lists Other Devices = "Audio Device on High Definition Audio Bus". When I try updating this device using 'Search Automatically For Drivers' I get an error "Windows found driver but had error when trying to install Realtek Audio.
I tried installing driver downloaded from Dell. This resulted in an error "Install Realtek HD Audio Driver Failure Error Code 0x000005B3". An excerpt from the Driver Log:
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u -s -fi -nrg2709 (TRUE)
-->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1
-->Realtek HD Audio - SetupAPI install error code = 0x000005B3
InstallShield was aborted
I have tried 3 different driver versions without any luck.
I have turned off Antivirus and run sfc /scannow!
I'll try any suggestions.Thanks,
Jim