Sound Not Working After Update From 2004 t0 20H2  

  1. Posts : 13
    Windows 10 - latest minor update

    Sound Not Working After Update From 2004 t0 20H2

    Computer: Dell Inspiron 15 - 5558
    Audio: Realtek ALC with Waves MaxxAudio't

    After an unwanted update to Windows 20H2, my sound no longer worked. I went back to 2004, but my sound still doesn't work.

    Device manager only lists Other Devices = "Audio Device on High Definition Audio Bus". When I try updating this device using 'Search Automatically For Drivers' I get an error "Windows found driver but had error when trying to install Realtek Audio.

    I tried installing driver downloaded from Dell. This resulted in an error "Install Realtek HD Audio Driver Failure Error Code 0x000005B3". An excerpt from the Driver Log:

    Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u -s -fi -nrg2709 (TRUE)
    -->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1
    -->Realtek HD Audio - SetupAPI install error code = 0x000005B3
    InstallShield was aborted

    I have tried 3 different driver versions without any luck.
    I have turned off Antivirus and run sfc /scannow!

    I'll try any suggestions.Thanks,
      My Computer

  2. Posts : 2,585
    Win 11 Pro

    I work the Dell forums (and have an Inspiron 15 5577).
    We see a lot of sound problems that are caused by Windows updates. Reinstalling the Dell model specific Realtek driver usually fixes the problems. On systems with Waves MaxxAudio, the Dell Realtek driver usually also installs this. Waves MaxxAudio is needed for proper jack detection.

    Go to device manager, uninstall the "Audio Device on High Definition Audio Bus". Reboot the PC and try the Dell Realtek driver again.

    Support for Inspiron 5558 | Drivers & Downloads | Dell US
      My Computers

  3. Posts : 1,757
    Windows 7 Home Premium x64

    sometimes, it's also caused by unwanted driver updates from Microsoft, causing the sound to stop working altogether on certain Dell computers with Maxxaudio installed.

    after re-installing the Dell specific Realtek audio + Maxxaudio driver from the Dell support site, follow the steps in this guide on Hiding/Showing Win10 updates and hide/block any Realtek driver updates that Windows Update may offer.
      My Computers

  4. Posts : 13
    Windows 10 - latest minor update
    Thread Starter

    Fireberd Thanks for answering!

    Just to clear my post up, the "Audio Device on High Definition Audio Bus" entry is a sub-entry under the "Other Devices" folder. The properties for "Audio Device on High Definition Audio Bus" show no drivers installed.
    I did remove the entry and reboot/install without any luck.

    I had notice early on that the Device Manager device "Sound, video and game controllers" sub-folder was Hidden. It only contained a grayed out "Intel(R) Display Audio" device. I uninstall that device. After 'scan for hardware changes' it now contains"High Definition Audio Device" and "Realtek Audio" and AUDIO NOW WORKS FINE.

    I suspect it will continue to work OK so I am marking it Solved. Thanks again!
      My Computer

  5. Posts : 2,585
    Win 11 Pro

    Thanks for the update and glad to hear you got it sorted out.
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:12.
Find Us

Windows 10 Forums