Laptop built-in microphone stopped working, how to troubleshoot it?


  1. izarnotegui
    Posts : 1
    windows10
       New #1

    Laptop built-in microphone stopped working, how to troubleshoot it?


    version:
    Microsoft Windows version 1909 (OS Build 18363.1440)
    windows 10 home

    Hello , my microphone stopped working. So I would like to at find out if it is possible to solve this kind of problem. where do I start troubleshooting ?
    I have looked at this parts of my computer windows 10 to see if there anything not normal :
    1) looked into device manager , and checked properties of the microphone ()
    sound error video - YouTube
    2)Click into sound settings, (microphone does not show any signals of being working bar does not move when making noise or speaking)
    https://i.imgur.com/VlWaYif.png
    3) checked control panel and "other audio settings"
    https://i.imgur.com/8EvkzCQ.png
    4) checked control panel and speech recognition (it wont open)
    https://i.imgur.com/Dza1dH7.png
    Which should I be looking at to find out if this problem might have a solution. (It stopped working randomly) what should be my next step? I 'm not good at computers be patient please.
    thank you all.
      My Computer
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  3. dalchina
    Posts : 42,979
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi,
    my microphone stopped working.
    - forgive the obvious question- have you tried using a System Restore point created before this occurred?
    (Only available if you've ever enabled System Restore).

    It's helpful to use the forum facilities thus
    Laptop built-in microphone stopped working, how to troubleshoot it?-screenshot-.png
    - here's your 4th:

    4.
    Laptop built-in microphone stopped working, how to troubleshoot it?-1.png

    Please try the Microphone Troubleshooter and post the result:
    Laptop built-in microphone stopped working, how to troubleshoot it?-1.png

    and this one:
    Laptop built-in microphone stopped working, how to troubleshoot it?-1.png

    Inspect your Update History - did you receive any updates around the time this started?
    Towards the bottom- also look at driver updates.

    What is the model and aproximate age of your laptop?
    Please post a link to its driver download page from the manufacturer.

    Click 'My computers' below my post for comparison. Tutorials available on how to obtain and add specs.
    Last edited by dalchina; 21 Mar 2021 at 08:47.
      My Computers
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  4. Helmut
    Posts : 2,732
    Windows 10
       New #3

    Hi, you need to do a little more...

    Go to these places as well:
    Settings > Privacy > Microphone > Mic access On.
    Allow Apps to access your microphone > On.
    Choose Apps > On.
    Desktop Apps > On.

    In your 3) image > Mic Properties > Levels Tab > Mic/Mic Boost > increase levels.
    Apply > OK.
      My Computer
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  6. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    Please update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    Open the computer manufacturer's website > support > enter the model, or serial number > view drivers > post a URL / link into this thread
      My Computer
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