external laptop sound cards 4 HP x360 win 10/64 20h2

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  1. Posts : 107
    windows xp, vista, 7, 8.1, 10 multiboot
       #1

    external laptop sound cards 4 HP x360 win 10/64 20h2


    Problem is that we have exhausted solutions to sound problems on this relatively new laptop.

    By way of summary, no sound device works, be it internal speakers, external speakers or bluetooth speakers.
    We have tried both Intel & Realtek drivers, we have also re-installed windows - nothing works. All HP troubleshooting suggestions have been tried without joy (latest BIOS too)

    Conclusion either sound chip on mobo is faulty or drivers are just not compatible with the latest version of win 10.

    Only option left is an external USB soundcard, but would need separate sound drivers (we thought that a bluetooth speaker would get round it, but no joy) suggestions for an economic card, quality is not as important but having some sound is!
      My Computer


  2. Posts : 12,414
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #2

    How old is the Notebook/Laptop and is it out of warranty? One thing to keep in mind with Notebooks is they have a hardware control for Volume, usually a key combination of Fn + another key. That takes precedence over the Operating System and may not display in the OS if set too low. The OS reads the BIOS to determine what resources it has to work with and sets accordingly.
      My Computers


  3. Posts : 107
    windows xp, vista, 7, 8.1, 10 multiboot
    Thread Starter
       #3

    Thank you.

    I think its 2019 but may be earlier, as with HP's built for price, the BIOS is pretty basic, can't see any audio setting.

    What I do get, hard to explain, on the top left of the is a audio scroll bar as per attachment. If one tries to push up it just automatically goes back down - however when up it briefly plays for a split second. I can only get rid of the scroll bar in control panel/sound/select speaker and select "do not select this device", & apply. Using f8 key, attempts to increase sound but declines as soon as finger removed.

    Tried a bluetooth speaker, unfortunately also controlled by win 10 and same happens

    Never seen this before, and looking for a way round the problem.

    Thanks again
    Attached Thumbnails Attached Thumbnails external laptop sound cards  4 HP x360 win 10/64 20h2-audio-screen.jpg  
      My Computer


  4. Posts : 12,414
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #4

    That image does show it is fully muted, indicated by the X, same as on the volume icon in the Notification Area if present. Does checking Device Manager show any issues with it?
    external laptop sound cards  4 HP x360 win 10/64 20h2-image.png
      My Computers


  5. Posts : 107
    windows xp, vista, 7, 8.1, 10 multiboot
    Thread Starter
       #5

    DM sound reports no errors - ignore the A11 - that;s the bluetooth speaker which was the last thing I tried
    Attached Thumbnails Attached Thumbnails external laptop sound cards  4 HP x360 win 10/64 20h2-dm-sound.jpg  
      My Computer


  6. Posts : 2,487
    Windows 10 Home, 64-bit
       #6

    robmar0se said:
    Only option left is an external USB soundcard, but would need separate sound drivers (we thought that a bluetooth speaker would get round it, but no joy) suggestions for an economic card, quality is not as important but having some sound is!
    I've used a Behringer external USB sound card successfully in the past to record some record albums. This was on Windows 7.

    Haven't used it in the last 10 years or so.

    Around 40 bucks as I recall.
      My Computer


  7. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #7

    Problem is that we have exhausted solutions to sound problems on this relatively new laptop.
    Can you fill out the system specs for this computer please? This will help us to help you!
    external laptop sound cards  4 HP x360 win 10/64 20h2-sys-specs.jpg
      My Computers


  8. Posts : 107
    windows xp, vista, 7, 8.1, 10 multiboot
    Thread Starter
       #8

    Thank you, I'll do my best.

    The system is an HP Pavilion 1x360 15-br017na running windows 10/64 home version 20h2
    Clean install with only chrome/adobe & CPUz added, no AV - all Windows updates complete inc diver updates.

    This a new clean install from MS download of 10/64 20h2 onto a reformatted disk (sound problem remains as prior to this). Latest BIOS v45a

    Basic spec is Intel pentium 4415u @2.3ghz
    4gb ddr4 ram
    120gb ssd
    std 15" non touch screen
    graphics intel 610
    no usb devices attached

    Sound drivers as per previous post.

    Have I provided what you need?

    And thank you
    Attached Thumbnails Attached Thumbnails external laptop sound cards  4 HP x360 win 10/64 20h2-cpuz2.jpg   external laptop sound cards  4 HP x360 win 10/64 20h2-cpuz4.jpg  
      My Computer


  9. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #9

    @robmar0se,

    This is the driver I'm using on both my HP computers external laptop sound cards  4 HP x360 win 10/64 20h2-sound-drivers.jpg
      My Computers


  10. Posts : 107
    windows xp, vista, 7, 8.1, 10 multiboot
    Thread Starter
       #10

    Thank you.

    I tried driver 8924 as you suggested but would not take, reverted to old driver albeit it was uninstalled. I tried also 9088 which did take, however sound is still permanently muted. (also tried troubleshooter again which made no difference).

    Not downloaded drivers from the Windows 10 Catalog before. One area I wasn't sure about is when installing the driver the download presents a number of different Realtek options, 3 basic categories, within each a number of entries,, for example High Definition Audio, a number of entries which appear identical, making it a lottery which one to select
      My Computer


 

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