Subwoofer on 2.1 THX Desktop Speakers Not Functioning


  1. Posts : 3
    Windows 10
       #1

    Subwoofer on 2.1 THX Desktop Speakers Not Functioning


    Hey all,

    I recently bought Klipsch ProMedia 2.1 THX desktop speakers and tested them out in my living room which is hooked up to an Acer Predator Laptop. Everything works fine, the speakers and subwoofer work great and sound great. I then bring it into my bedroom where my desktop is (specs listed below), and the two speakers work perfectly fine, but the subwoofer just flat out doesn't work. It's like it doesn't exist. I have an old gen 1 iPad which I plug into the speakers, and the subwoofer comes back to life. From what I can tell, this isn't an issue with the Klipsch, but with my desktop, since the iPad and my Predator laptop (also running on the latest version of Windows) has no issue with the subwoofer.


    I do some Google searches and encounter a good amount of posts regarding Windows 10 and issues with bass (although a lot of them seem to be from a few years ago). It seems like this is likely caused by driver issues from reading the issues that people have. This is my system specs:


    X570 Aorus Pro Wifi (X570 AORUS PRO WIFI (rev. 1.0) Support | Motherboard - GIGABYTE U.S.A.)
    Ryzen 3600
    5700XT
    Win 10 Pro 10.0.19042 Build 19042


    I've tried reinstalling the Realtek HD Audio Driver from my Mobo's site, yet that doesn't seem to do anything. I can't access any sort of bass enhancements since I can't even see the Enhancement tab. The Realtek Audio Console currently on my desktop is Gigabyte branded, and is pretty useless at configuring anything to do with bass (only thing I see are Speaker Configuration (set to Stereo), Virtual Surround Sound set to Off, and Equalizer/Environment sound effects which are currently at None. I'm thinking maybe I should try the HDA drivers, but I wanted some input before I go ahead and do that. Do you think it's a good idea to try it? Is there something else I'm overlooking as to why the subwoofers don't work? I already tried enabling/disabling audio enhancements under the Signal Enhancements section in speaker properties. Doesn't seem to have done anything.

    Here's what the Powershell log outputted if you think it'll help:
    Realtek Audio Driver Integration log information

    Device HWID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001

    Realtek Driver Version: 6.0.9054.1 (UAD)
    Proposed UAD driver : -
    INF needed to install : hdxgigabyte.inf


    Thanks in advance!
      My Computer


  2. Posts : 18,184
    Win 10 Home 10.0.19045.1806 (x64) [22H2]
       #2

    Hello @capitollimited , welcome to Ten Forums.

    I also have Klipsch Pro Media 2.1 THX speakers (non blue tooth version). They are plugged into the green audio jack on the back of the motherboard. They (including the subwoofer) work fine.
    I also have a Realtek sound chip.



    I don't really mess with any of the sound settings, but in the Realtek Audio Console I noticed this one setting that seems like it might cause the symptoms you're seeing???

    In the RED circle... notice that the checked box, says: Front, left and right. I'm assuming that Front is the subwoofer.



    Subwoofer on 2.1 THX Desktop Speakers Not Functioning-image1.pngSubwoofer on 2.1 THX Desktop Speakers Not Functioning-image1.pngSubwoofer on 2.1 THX Desktop Speakers Not Functioning-image1.pngSubwoofer on 2.1 THX Desktop Speakers Not Functioning-image1.png




    I just went through every sound setting (Windows and Realtek) that I can find...this was the only one that seemed to have to do with a left and right speaker... and another speaker.

    Like I said... I left everything at defaults. (Windows and Realtek).



    /edit Only other thing I can think of, is to make sure you plugged the 3.5mm jack IN all the way, on the back of the motherboard.


    Subwoofer on 2.1 THX Desktop Speakers Not Functioning-image1.png






    /edit

    Probably doesn't matter, but I'm on this driver from the ASUS website (2019)
    And my Realtek chip... HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438733&REV_1001


    Subwoofer on 2.1 THX Desktop Speakers Not Functioning-image1.png
    Last edited by Ghot; 17 Mar 2021 at 03:55.
      My Computer


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Ghot said:
    /edit Only other thing I can think of, is to make sure you plugged the 3.5mm jack IN all the way, on the back of the motherboard

    I can't believe it. This is what my issue was HAHA. It must have been loose at one point and I must not have realized or something. Everything seems to be working in good order, no need to change drivers! Thank you so much for going through everything and all of the screenshots. You were a great help and I really appreciate it, taking the time out your day to help! The world would be a better place with people like you! Hope you have a great rest of the week!
      My Computer


  4. Posts : 18,184
    Win 10 Home 10.0.19045.1806 (x64) [22H2]
       #4

    capitollimited said:
    I can't believe it. This is what my issue was HAHA. It must have been loose at one point and I must not have realized or something. Everything seems to be working in good order, no need to change drivers! Thank you so much for going through everything and all of the screenshots. You were a great help and I really appreciate it, taking the time out your day to help! The world would be a better place with people like you! Hope you have a great rest of the week!


    Good job.
      My Computer


 

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