Audio popping and scratching

Hi all,

Since building my new PC over 6 months ago, I've had terrible audio problems on any form of media e.g. Twitch, Youtube, TeamSpeak, Discord etc. I've tried most guides online with setting playback rate, trying new cables, different drivers, editing regedit. If it fails, I just do a fresh install of windows. My audio set up is a Schiit Jotunheim 4490K DAC built in so my PC isn't processing the audio, so there must be something else but I am in the dark about this and require help as I am near breaking point. Any other questions and I would gladly answer them and pay even to solve this problem, hope to hear from someone soon, EssDee.

• OS ? (Windows 10, 8.1, 8, 7, Vista) - Windows 10 Home
• x86 (32bit) or x64 (64bit)? - x64
• What was original installed OS on system? - Windows 10 Home
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Full Retail version to my knowledge
• Age of system? (hardware) - CPU, RAM, PSU, MOBO Less than 6 months - Rest is 3/4 years old
• Age of OS installation? - 1 Day old
• Have you re-installed the OS? - Yes, Multiple times.
• System Manufacturer? - Varies - PC built by myself.
• MotherBoard - (if NOT a laptop) - X570 AORUS MASTER (rev. 1.0)
• CPU - Ryzen 3900XT
• RAM (brand, EXACT model, what slots are you using?) - G.Skill DIMM 32GB DDR4-3600 Kit Memory F4-3600C18D-32GTZN Trident Z - A2/B2
• Video Card - NVidia GTX 1080
• Power Supply - brand & wattage (if laptop, skip this one) - Be Quiet 1200W Straight Power 11
• Is driver verifier enabled or disabled? - Enabled as far as I am aware
• What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) - Windows Security
• Are you using proxy, vpn, ipfilters or similar software? - None

SysnativeFileCollectionApp.zip - Google Drive

trace.zip - Google Drive

http://speccy.piriform.com/results/x...PwrsRxK2nMJhZI

What type of USB port is the DAC connected to - USB2.0 or 3? Is there a High speed setting in the driver software? It may be defaulting to USB 1 speeds if that's not set.

pillboxhunter said:

What type of USB port is the DAC connected to - USB2.0 or 3? Is there a High speed setting in the driver software? It may be defaulting to USB 1 speeds if that's not set.

It's normally 2.0 but trying all ports e.g 3.0 & 3.1 - the driver that is in use by the DAC is in the screenshot - https://i.imgur.com/cHQgtmz.png - not much that can be done with it as far as I am aware of.

- - - Updated - - -

Any other suggestions?

There are reports of problems with USB on B550 and X570 mobos which are solved with an upcoming firmware release - but most reports are for ryzen 5 series processors. Might be worth a try when released.
Did you install all chipset drivers that came with the mobo? - Just looked and see there is a very recent bios (F33f) which lists (amongst other things) "Improve USB 2.0 devices stability and compatibility" might be worth a try.

pillboxhunter said:

There are reports of problems with USB on B550 and X570 mobos which are solved with an upcoming firmware release - but most reports are for ryzen 5 series processors. Might be worth a try when released.
Did you install all chipset drivers that came with the mobo? - Just looked and see there is a very recent bios (F33f) which lists (amongst other things) "Improve USB 2.0 devices stability and compatibility" might be worth a try.

So I updated but to no avail, still the issue is there