Occasional thump in sound system

A few times an hour there will be a thump noise coming through the sound system. I have a Logitech x-530 5.1 system that worked really well on the older PC with windows 7. My new PC, an HP desktop with lots of processor power and memory, and using the same sound system, is doing fine except for this thumping thing. It sounds like a car door closing, approximately.

When I try to use the control panel to get to setting power options, it says "your power plan information isn't available" and in blue (a link) it says "Why can't windows retrieve this information?" When I click on that link it takes me to some page that has all kinds of information on it, none of which deals with this issue.

So, I guess I have two questions. How do I retrieve my power plan information? ... and .. How do I get rid of this occasional thump?

Windows version 20H2 OS Build 19042.804

A "Thump" noise in speakers many times is caused by AC power off/on. Disconnect the audio connections to the PC and see if the speakers still make the noise. If they do, either a loose power connection or defective power supply.

Paul Black said:

Hello @Gyrobob,

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.



C:\Users\rwr>powershell.exe
Windows PowerShell
Copyright (C) 2009 Microsoft Corporation. All rights reserved.


PS C:\Users\rwr> powercfg -getactivescheme
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)PS C:
\Users\rwr> powercfg -list

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance) *
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)
PS C:\Users\rwr>




For question one, copy the below commands into a Command Prompt and press Enter . . .

Code:

PowerShell.exe powercfg -GetActiveScheme
powercfg -List

• When the above has finished processing . . .

[1] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
[2] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

• Paste the results into your post using the [CODE] tags . . .

[3] In your post, click the Hashtag icon #.
[4] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

• In your post it will look like this . . .

Code:

<<< Results here >>>

I hope this helps.

This is what I got when I followed your instructions. I don't understand what to do from here.