No speakers or headphones are plugged in Windows 10

Hello, bit of a noob but my laptop (HP probook 450 G3) is no longer allowing me to play sound through my headphones.

The headphones do work (tried on a different PC) and the same problem occurred on my laptop with different headphones.

I have tried going to Device manager and updating and enabling and disabling my driver (which I believe to be Conexant ISST Audio).

When I plug my earphones a notification appears saying that I have plugged a device into the audio jack but the sound icon remains with a wee red cross.

Can anyone maybe help with this issue :)

Paul Black said:

Hello @claudsg,




The Red X normally indicates that the sound is muted.

Some other suggestions . . .

> Open the Settings, click System, select Sound, and run the Trouble-Shooter.
> Check that the speaker jack is correctly plugged into the correct socket of the computer.
> Check that the speakers are turned on and turned up.

I hope this helps.

Hi, so I ran the find any problem devices and nothing seemed to pop up. When running the audio trouble shooting the problem found was "low audio device volume" and when I hover over audio button with the red cross it says "no speakers or headphones are plugged in" when mine are and I got the little pop up window saying that a device had been plugged in. It's not allowing me to turn up the volume either. If I try to play sound rather than it coming out of my pc's speakers or my headphone nothing comes out

Paul Black said:

Hello @claudsg,



Did you get the message > NO PROBLEM DEVICES WERE FOUND! ?

I hope this helps.

I got the following message: ======== ============== ==================================================================================================== ==================
Device PNP Device ID Error Code
======== ============== ==================================================================================================== ==================
Shrew Soft Virtual Adapter ROOT\VNET\0000 This device is disabled.

I wasn't sure whether it would be relevant.

Thanks for the help!

Paul Black said:

Hello @claudsg,

Out of interest, are you using a VPN?

I was, but I have a feeling I tried to stop it from running automatically because It slowed down my already slow WIFI

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Paul Black said:

Hello @claudsg,

Out of interest, are you using a VPN?

I just remembered. I was trying to use a VPN for Uni work and trying to get access to a software that uni students should be allowed to use (I'm a bit terrible with computers so can't think of the best way to describe it)