MSI Gaming headset not detected


  1. Posts : 521
    Microsoft Windows 10 Home 64-bit 18363 Multiprocessor Free
       #1

    MSI Gaming headset not detected


    MSI Titan GT80 SLI
    Win10

    The headset looks exactly like this. It's not recognized by the OS, plays no sound, neither does the mike work.

    MSI Gaming headset not detected-image.png

    MSI Gaming Headset S - Newegg.com

    There are no drivers that I can find on the MSI page.

    To clarify, other headsets work just fine. Even cheap $10 ones (especially those).

    So it's an issue with the driver apparently. It's new and never worked.
      My Computer


  2. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @dictum,

    dictum said:
    The headset is not recognized by the OS, plays no sound, neither does the mike work.

    Plug the headset in and perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file [ Find_ANY_Problem_Devices.bat ].

    If there are ANY errors it will create a Prob_Devices.txt file on the Desktop.

    I hope this helps.[/B] and . . .
      My Computer


  3. Posts : 521
    Microsoft Windows 10 Home 64-bit 18363 Multiprocessor Free
    Thread Starter
       #3

    I ran the script. No problem devices were found.

    The MSI headset is not seen by the Device manager. No errors.

    Actually the headset does not appear to be seen by any other device either. Does not work even with a phone.

    - - - Updated - - -

    I opened a case with MSI and will update when I hear from them. I think it is a hardware issue with their gaming headset.
      My Computer


 

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