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#1
No sound from laptop when speakers are disconnected
I have an elderly (7 years old) Dell Inspiron 17 R that I keep as a fallback laptop. I have Win 10 Pro, fully up-to date.
I recently lost sound, when no external speakers are connected. (For info related to speakers, see further down this post.)
The following are my troubleshooting steps.
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Windows Audio is running.
External speakers are disconnected.
In Device Manager > Sound
Disable, then re-enable:
- IDT High Definition Audio
- Intel Display Audio
That did not resolve the issue.
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Download and run: Intel Driver and Support Assistant.
Message: Your Intel Drivers and software are up to date.
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Control Panel > Sound > Playback tab
Select "Speakers/Headphones"
Click Configure
Click Test
Both speakers pass
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Sound is OK from both speakers when they are connected. But on this specific laptop, I really have no interest in any sound coming from the external speakers (or headphones). I simply want the sound from the laptop itself.
How can I restore my sound?
Footnote: I have no Realtek driver. Is that unusual? I can't remember whether the old laptop actually had a Realtek.
Thanks.