Problems with Realtek drivers and New build


  1. Posts : 4
    Windows 10
       #1

    Problems with Realtek drivers and New build


    I'm really struggling to get this fixed. I just put together a new build using an Asrock Fatal1ty gaming k4 motherboard. It has realtek ALC892. On my previous pc, i could have my speakers plugged in the back (3.5mm), and my headphones plugged in the front, and switch between the two from the speaker in the bottom right of windows. For some reason my new build can't do that. I've been doing a ton of research, and it looks like Quexos was having the exact same problem in this other thread Latest Realtek HD Audio Driver Version [2]. He said he fixed it by using the 8328 drivers instead of the new ones (mine are ver 8619). That's great, i'll run the old drivers no problem, but i cant figure out how to install them. The drivers from asrock had a setup.exe that i ran. The 8328 drivers i downloaded from softpedia doesn't have that. I try to install manually through device manager, and it says the latest drivers are already installed. I ran the Realtekaudiodrivercompatibility thing in powershell in the 8328 download folder, and it said no inf file found in the provided location for the audio device: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18499893.
    I'm confused, shouldnt the softpedia download have the inf file in it for my audio hardware? Someone help please!
      My Computer

  2. MoKiChU's Avatar
    Posts : 87
    Windows 10 Pro 2004/VB/19041.x
       #2

    Hi,

    Try with Realtek Audio Drivers (UAD - ASRock) from my latest update post.

    Follow scrupulously your INSTALL process with cleanup step, for the next drivers packages that I would release, you will can directly follow the UPDATE process.

    Note (in order to choose correctly the install/update process to use) : You have a ASRock SBC5 motherboard.
      My Computer

  3. EdTittel's Avatar
    Posts : 3,807
    Windows 10
       #3

    @MoKiChU: just tried your new drivers from the latest update post on my Asrock Extreme7+ Z170. Worked like a charm. Many thanks for staying on top of this stuff. Good work.
    --Ed--
      My Computers


  4. Posts : 4
    Windows 10
    Thread Starter
       #4

    @MoKiChU So i went through all the steps in your link. I got to the end where i'm supposed to install the realtek audio control, and i keep getting an error code when i try to download it. Error code 0x803FB005. Not sure if i could change this in the realtek audio control app, but my headphones and speakers are still having the same issue. The only things listed in playback devices are Speakers (Realtek high definition audio) & Digital Audio (HDMI) (High definition Audio device). Even with my speakers and headphones plugged in.

    - - - Updated - - -

    Also, i checked in device manager. Under Sound, video, and game controllers > Realtek High definition audio is using 6.0.8947.1. There's also a High definition audio device listed using driver 10.0.18362.356. I'm not sure if this gets automatically installed on restart or if it should be there or not.

    In device manager again under Audio inputs and outputs > Speakers (Realtek High Definition Audio) These have a driver version of 10.0.18362.1
      My Computer

  5. MoKiChU's Avatar
    Posts : 87
    Windows 10 Pro 2004/VB/19041.x
       #5

    Graham3913 said:
    @MoKiChU So i went through all the steps in your link. I got to the end where i'm supposed to install the realtek audio control, and i keep getting an error code when i try to download it. Error code 0x803FB005. Not sure if i could change this in the realtek audio control app, but my headphones and speakers are still having the same issue. The only things listed in playback devices are Speakers (Realtek high definition audio) & Digital Audio (HDMI) (High definition Audio device). Even with my speakers and headphones plugged in.

    - - - Updated - - -

    Also, i checked in device manager. Under Sound, video, and game controllers > Realtek High definition audio is using 6.0.8947.1. There's also a High definition audio device listed using driver 10.0.18362.356. I'm not sure if this gets automatically installed on restart or if it should be there or not.

    In device manager again under Audio inputs and outputs > Speakers (Realtek High Definition Audio) These have a driver version of 10.0.18362.1
    If you see under Device Manager > Sound, video, and game controllers a Realtek audio device with driver version 6.0.8947.1 but you see Realtek High Definition Audio instead of Realtek Audio, it means that only the main driver is installed and not the extension drivers and all SWCs drivers.

    Did you use Install_SBC.cmd correctly as indicated in your Install Process ? Anyway, re-follow scrupulously your CLEANUP process then INSTALL process (reminder : from ASRock SBC5/SBX360/SBX720 motherboards category), but to prevent Windows Update from generating a drivers install conflict, disable your Internet connection from the start of the CLEANUP process until the end of drivers install of the INSTALL process (after the restart). For the next drivers packages that I would release, you will can directly follow the UPDATE process.

    Note : Device Manager > Audio inputs and outputs = system devices (which are not expected to be updated).
    Last edited by MoKiChU; 5 Days Ago at 14:17.
      My Computer


  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    It sounds like i should be seeing Realtek Audio instead of Realtek High Definition Audio in my Sound, video, and game controllers. I followed your posted link again, this time without internet. I'm still having the same problem. I provided some screenshots of the process below. One is of all the drivers that i check marked to be deleted, and one is of my device manager after Install_sbc.

    Process:
    -checked to make sure realtek audio/creative sound blaster was still uninstalled from last time
    -unplug ethernet
    -launch Driver store explorer, force delete check marked, restart pc
    -run install_sbc as admin, auto restarted
    -screenshot of device manager
    Again, all of this was done without ethernet plugged in (no wifi either).

    Problems with Realtek drivers and New build-inf-force-deletion.pngProblems with Realtek drivers and New build-device-manager-after-install_sbc.png
      My Computer


  7. MoKiChU's Avatar
    Posts : 87
    Windows 10 Pro 2004/VB/19041.x
       #7

    Thank you for your feedback, I targeted the issue (there was a issue that prevented the installation of Realtek Extension driver), I will fix it right away, wait.

    - - - Updated - - -

    Well, it's fixed.

    @EdTittel : Re-download Realtek Audio Drivers (UAD - ASRock) from my latest update post.

    Follow scrupulously your INSTALL process with cleanup step, for the next drivers packages that I would release, you will can directly follow the UPDATE process.

    Note (in order to choose correctly the install/update process to use) : You have a ASRock RTK motherboard.


    @Graham3913 : Re-download Realtek Audio Drivers (UAD - ASRock) from my latest update post.

    Follow scrupulously your INSTALL process with cleanup step, for the next drivers packages that I would release, you will can directly follow the UPDATE process.

    Note (in order to choose correctly the install/update process to use) : You have a ASRock SBC5 motherboard.
      My Computer


  8. Posts : 4
    Windows 10
    Thread Starter
       #8

    So it looks like your updated driver install worked to get the Realtek (R) Audio listed in device manager, but i'm still having the same problem. It seems like the Speakers (Realtek(R) Audio) listed in the Audio inputs and outputs is for both my speakers plugged into the back, and the headphones in the front. Where with my previous PC i believe i had a separate headphones listed in that area i could switch to.
    Problems with Realtek drivers and New build-device-manager-realtek-audio-control.png
      My Computer

  9. MoKiChU's Avatar
    Posts : 87
    Windows 10 Pro 2004/VB/19041.x
       #9

    Graham3913 said:
    So it looks like your updated driver install worked to get the Realtek (R) Audio listed in device manager, but i'm still having the same problem. It seems like the Speakers (Realtek(R) Audio) listed in the Audio inputs and outputs is for both my speakers plugged into the back, and the headphones in the front. Where with my previous PC i believe i had a separate headphones listed in that area i could switch to.
    There are OEMs that allow it, and others that don't (probably due to SBC5 enhancement in your case), for example on Realtek Audio Control for ASUS :


    Anyway, if the SBC5 stuff doesn't interest you and you prefer to solve this very specific "issue", you can try to switch to Microsoft built-in audio drivers (which should always have this feature by default it seems to me whatever the case) by just following scrupulously your CLEANUP process and don't install any audio drivers package after.
      My Computer


 

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