PLZ HELP .... Headphones and microphone not detected


  1. Posts : 3
    Windows 10
       #1

    PLZ HELP .... Headphones and microphone not detected


    New PC built:
    - Windows 10 version 2004
    - Motherboard: MSI X470 Gaming Plus
    - Ryzen 5 2600
    - Graphics: NVIDIA GeForce GTX 1050 Ti
    - Monitor: Samsung UE590

    Problem:
    My PC only detects my monitor as an audio device. It doesn't show my headset or microphone as and audio device when I connect it in the 3.5mm jack of the motherboard or the front panel. My headset works fine if I connect it to my monitor (however, my monitor doesn't have microphone jack, so I can't use my microphone).

    Things I tried to solve the problem:
    - Updated BIOS
    - Updated Windows
    - Reinstalled Windows
    - Tried different headset
    - Tried using splitter with my headset
    - Updated audio driver. I have two audio drivers: High Definition Audio Driver and NVIDIA Virtual Audio Device (Wave Extensible)
    - Tried connecting my monitor with HDMI cable instead of DVI cable
      My Computer

  2. Paul Black's Avatar
    Posts : 5,135
    Win 10 Pro 64-bit v1909 [Customised]
       #2

    Hello @quest,

    Welcome to TenForums!

    See if one of these works . . .

    Change Default Audio Device

    [1] Open Settings.
    [2] Goto System --> Sound.
    [3] Under Sound, click the Choose your output device drop down menu [ right-hand side ].
    [4] Select the required output device from the drop down list.
    [5] You might need to restart the App [ like audio players ] for the change to be implemented.

    Enable or Disable Microphone

    [1] Open Settings.
    [2] Goto System --> Sound.
    [3] Under Input, click the Choose your input device drop down menu [ right-hand side ].
    [4] Select your microphone from the drop down list.
    [6] Click on the Device properties link [ just below ].
    [7] Under Device properties, uncheck Disable [ if it is checked ].
    [8] You might need to restart the App [ like audio players ] for the change to be implemented.

    Also check that you have access set to On in Start > Settings > Privacy > Microphone.

    How to Allow or Deny OS and Apps Access to Microphone in Windows 10

    Make sure that the Headphones are set as Enabled

    [1] Right-click the speaker icon in the notification area.
    [2] Click Sound Settings.
    [3] Click Manage sound devices.
    [4] Check if the headphones are under the Disabled list.
    [5] If they are, select them.
    [6] Click Enable.
    [6] Try the headphones again.

    Enable or Disable Sound Output Device

    [1] Open Settings.
    [2] Goto System --> Sound.
    [3] Under Output, click the Choose your output device drop down menu [ right-hand side ].
    [4] Click on the Device properties link [ just below ].
    [5] Under Device properties, uncheck Disable [ if it is checked ].
    [6] You might need to restart the App [ like audio players ] for the change to be implemented.

    I hope this helps!
      My Computer


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    None of the above helped. The headsets are not showing up as a devicd
      My Computer

  4. Paul Black's Avatar
    Posts : 5,135
    Win 10 Pro 64-bit v1909 [Customised]
       #4

    [email protected]quest,

    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file.

    If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

    [4] Upload the results [ if any ] => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps!
      My Computer


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    Paul Black said:
    [email protected]quest,

    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file.

    If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

    [4] Upload the results [ if any ] => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps!
    I ran it. No problem devices were found
      My Computer


 

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