PLZ HELP .... Headphones and microphone not detected

Hello @quest,

Welcome to TenForums!

See if one of these works . . .

Change Default Audio Device

[1] Open Settings.
[2] Goto System --> Sound.
[3] Under Sound, click the Choose your output device drop down menu [ right-hand side ].
[4] Select the required output device from the drop down list.
[5] You might need to restart the App [ like audio players ] for the change to be implemented.

Enable or Disable Microphone

[1] Open Settings.
[2] Goto System --> Sound.
[3] Under Input, click the Choose your input device drop down menu [ right-hand side ].
[4] Select your microphone from the drop down list.
[6] Click on the Device properties link [ just below ].
[7] Under Device properties, uncheck Disable [ if it is checked ].
[8] You might need to restart the App [ like audio players ] for the change to be implemented.

Also check that you have access set to On in Start > Settings > Privacy > Microphone.

How to Allow or Deny OS and Apps Access to Microphone in Windows 10

Make sure that the Headphones are set as Enabled

[1] Right-click the speaker icon in the notification area.
[2] Click Sound Settings.
[3] Click Manage sound devices.
[4] Check if the headphones are under the Disabled list.
[5] If they are, select them.
[6] Click Enable.
[6] Try the headphones again.

Enable or Disable Sound Output Device

[1] Open Settings.
[2] Goto System --> Sound.
[3] Under Output, click the Choose your output device drop down menu [ right-hand side ].
[4] Click on the Device properties link [ just below ].
[5] Under Device properties, uncheck Disable [ if it is checked ].
[6] You might need to restart the App [ like audio players ] for the change to be implemented.

I hope this helps!

Hello@quest,

Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

[1] Goto this TenForums link => Batch Scripts / Programs.
[2] Goto the heading Find ANY Problem Devices . . .
[3] Download and Run the .bat file.

If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

[4] Upload the results [ if any ] => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps!