No sound on Windows 10 gaming laptop

Ornithophilia · 25 Jun 2020

On an HP ENVY 17 Notebook PC. I get absolutely no sound from anything. The sound properties insists otherwise. It shows volume levels and indicating that it has sound but there is no sound coming from the speakers.

If I plug in headphones or external speakers, I still have no sound. No sound plays from external sources either. The system believes that I have sound but I do not.

I ran a sound troubleshooter that always results in "Troubleshooter couldn't identify the problem"

I tried the steps from here but her problem is different as she has sound through external sources. I however, do not. These steps DID NOT work for me: https://h30434.www3.hp.com/t5/Notebo...S/td-p/6408003

Does anybody know what else I can do to fix this?

OldNavyGuy · 25 Jun 2020

If you have recently upgraded to Windows 10 2004, there are known issues with certain sound cards.

https://docs.microsoft.com/en-us/win...indows-10-2004

If uninstalling the sound card and its drivers in Device Manager and rebooting doesn't/didn't solve it, I would do a repair install using an in-place upgrade -

Repair Install Windows 10 with an In-place Upgrade

erpster4 · 04 Jul 2020

the June 2020 updates for some Win10 versions may have knocked out audio for some people like this person here